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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

So helpful and professional

When I first went to Stepchange I didn't know what to expect , except that I may be judged in some way for ending up in such a financial mess. Nothing could be further from the truth. They were and continue to be helpful, professional , and quick to offer non judgemental, practical advice and guidance. It is such a relief to know they are looking after my affairs and they have helped me create a far healthier relationship with money. Reviewed on: 17th June 2021

Life Savers

Step Change came into my life at a time when I thought that I was going to lose everything. They supported me and got me back on track. I don’t know what I would have done without them. Reviewed on: 17th June 2021

Friendly helpful service

Stepchange were a godsend when we needed help with our debts, they are very friendly and put you at ease and dont judge you, they help you come up with a solution to suit your personal needs and are with you every step of the way Reviewed on: 17th June 2021

They took my worries and troubles off my shoulders

Step Change has taken my debt worries and troubles off my shoulders through the amazing support and payment plan they've put in place for me. Step change has become a seal between me and my creditors. They's always listening, calming and reassuring voice at the end of the phone line for whenever I received those dreadful letters from the creditors. Thank you for the continuous support and the peace of mind. I'm forever grateful. Reviewed on: 17th June 2021

Saved me

Help and support when I needed it most Reviewed on: 17th June 2021

Amazing

So very helpful and takes the weight off your shoulders Reviewed on: 17th June 2021

Life changing and saving

Ime quite poorly and step change has Stepped in and protected my mental and physical wellbeing Thank u so much Reviewed on: 17th June 2021

Mr. johnson

brilliant! no need to stress anymore! Reviewed on: 17th June 2021

Worried? Then take a Step ...Change to being debt free!

From day one a very heavy weight was lifted.The support I got was so reassuring .Everything was worked out so that I would be able to meet all my commitments..Without having to stress every month . Reviewed on: 17th June 2021

Live saving service

My debts were completely unmanageable and I was struggling with having higher outgoings than income for some time, before I heard about Stepchange. They were so helpful and lovely at every step of the process and I was able to consolidate my debts into one manageable monthly payment which gave me the much needed breathing space to get back on my feet. They were so understanding if I ever ran into difficulty during my plan and assisted with payment breaks etc. I'm now just a few months away from being debt free and life feels manageable again thanks to Stepchange. Could not recommend them enough. Reviewed on: 17th June 2021

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