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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Awesome company.. Takes all the stores and worry away from you

In3 yrs I am almost finished paying all my debts thanks to stepchange... It's so easy and I recommend them to anyone Reviewed on: 17th June 2021

All round good communication

All good very good communication and understanding Reviewed on: 17th June 2021

Sanity saving..

Step Change helped me to get my problem into perspective and showed me how to get it sorted, saving my sanity. Reviewed on: 17th June 2021

Peace of mind

Very helpful in sorting out my mess and getting me back on track Reviewed on: 17th June 2021

The best

Very professional took time to make sure you where happy with the plan discussed Reviewed on: 17th June 2021

Amazing.

Very helpful. Talk you through everything easy to keep track of everything. Answer any queries. Gave me great peace of mind Reviewed on: 17th June 2021

Turned my life around

I was sinking further into debt and depression and without stepchange I really don’t know if I would be here now. It felt as if the entire weight of the world was lifted of my shoulders. I can’t recommend them enough to anyone. Reviewed on: 17th June 2021

A really helpful organisation

A very helpful and sympathetic organisation. Reviewed on: 17th June 2021

Cannot fault Stepchange took all the heartache and heat away the first day I had to do this.

Stepchange does what is says. Excellent in every way. Five stars and more. Reviewed on: 17th June 2021

Will get you where you want to be - debt free

From the start and throughout, they’ve been extremely helpful, understanding and helped me through difficult times. Stressed or over thinking problems ahead, just give them a call and they can help or advise like they did me relieving a lot of worry. Pleased to have chosen them to help me through my debt recovery. Reviewed on: 17th June 2021

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