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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Cannot fault Stepchange took all the heartache and heat away the first day I had to do this.

Stepchange does what is says. Excellent in every way. Five stars and more. Reviewed on: 17th June 2021

Will get you where you want to be - debt free

From the start and throughout, they’ve been extremely helpful, understanding and helped me through difficult times. Stressed or over thinking problems ahead, just give them a call and they can help or advise like they did me relieving a lot of worry. Pleased to have chosen them to help me through my debt recovery. Reviewed on: 17th June 2021

Co. PassionStep change have literally been a lifesaver, lovely compaas

Step change have literally been a lifesaver. They are lovely compassionate people. Reviewed on: 17th June 2021

Step change saved my self esteem, my sanity and possibly my life.ilife

I was self employed in the hospitality industry, recently widowed and made some bad choices which got me into financial difficulties. Step change salt with my problems sympathetically and me with respect. They were professional, efficient and still are to this day. I owe them at the least peace of mind and a plan which allows me to go forward and have a life. Reviewed on: 17th June 2021

Releif

Peace of mind is what I now have Reviewed on: 17th June 2021

PEACE OF MIND

My financial problems and worries were erased the moment I contacted Step Change. Professional people, professional service. Cannot praise them highly enough. Would definitely recommend 100% Reviewed on: 17th June 2021

Great service and very informative

Really supported myself. Very thorough and great platform Reviewed on: 17th June 2021

Relief

I didn’t know where to turn, my debts were taking over my life Reviewed on: 17th June 2021

Take the pain out of debt

StepChange has really helped us look after our debts, now we don’t need to worry as they are always there on our behalf to help us with creditors. Would highly recommend StepChange. Reviewed on: 17th June 2021

Living again

Step change has totally changed my outlook on life, I have a debt free date to work towards instead of endless letters threatening me. They just make debt and life seem manageable. Reviewed on: 17th June 2021

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