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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Peace of mind

I was in a situation where I could not see it getting better, in fact it only seemed to get worse. I contacted step change who led me through all my options in a friendly and very helpful way, they assisted me in setting up a debt management programme which has given me my life back. Whenever there has been a problem, they have been able to reassure me about things and always responded as quickly as they could. Reviewed on: 17th June 2021

Weight off shoulders

Once everything was in place it was straightforward Reviewed on: 17th June 2021

They make taking control again accessible!

Excellent support and encouragement to be come financially independent again. Great advice & learning for overcoming your financial worries. Helped me to take the control back and gave me confidence to own my financial situation. It had gotten serious and Stepchange didn’t make me feel stupid or embarrassed just empowered to take care of the debt & work towards debt freedom. All the support teams are well trained & engaging. Reviewed on: 17th June 2021

Amazing organisation and people

Incredible organisation and splendeid people who try their best to help people and bring back them on track to recovery money-wise, thank you StepChange Reviewed on: 17th June 2021

Life savers

My circumstances changed dramatically after my long-term relationship ended, I was made redundant from my job and was on my own with a baby and a mortgage to pay. My mum was looking after my baby so I was able to work full time but then suffered a heart attack and needed live saving surgery. After that everything changed I had to drop my hours in work and put my son in nursery. I had not long taken out finance on a car and was struggling to pay everything. I ran up credit card debts, an overdraft and store cards. Once the 0% interest period ran out I was unable to do balance transfers or take out a consolidation loan as my income was so low. I wasn’t sleeping was stressed out of my mind with worry when I found out about Stepchange. They were amazing so empathetic towards me and helpful. They put my mind at ease and took away all my worry. I am so grateful for the amazing service they offer and don’t know what I would have done without them. Can’t thank them or praise them enough. Reviewed on: 17th June 2021

Helpful, Calm and excellent service

Always there is I need them! I didn’t think I would ever get out of debt but they showed me the way! Thank you! Reviewed on: 17th June 2021

Helped me turn my life around. .

Only 1 year until I am debt free thanks to Stepchange. Sensible, straightforward advice and they dealt directly with creditors to stop interest and other charges. Reviewed on: 17th June 2021

Great service

I would recommend step change great service took all my worries away thank you Reviewed on: 17th June 2021

They have taken the main worry away. THANK YOU!!!!

There is always people at the end on the phone to help Reviewed on: 17th June 2021

Fantastic service

Brilliant staff make the debt process manageable and help so much. It's an invaluable service and I have no qualms about recommending it. Reviewed on: 17th June 2021

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