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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Piece of mind

I have been with StepChange since 2008 and prior to that I was in a constant state of worry and anxiety. StepChange has ensured that all my creditors received regular monthly payments which greatly reduced that worry and anxiety. Out of five creditors, four have been payed up and I am now paying money to only one, and as long as the current situation of paying this creditor continues (which I expect to happen), I will be debt free by next May. I do not know what the situation would have been without the help, support and guidance from StepChange. Best financial move I have made and has given me piece of mind. Reviewed on: 17th June 2021

Too good

They made my life so stress free and easy Reviewed on: 17th June 2021

Life savers. Literally.

I don't know when my family would be without you guys. Last year we went through job loss, illness and massive drop of income meaning we just couldn't pay our debts. Step Change helped with everything. They have been excellent. Supportive, reliable, just brilliant. Real life savers, as we would just not cope on our own. Reviewed on: 17th June 2021

The only people with any answers

They took control of our debt and have supported us with any concerns.We are now beginning to see a light at the end of a tunnel.Such a wonderful organisation. Reviewed on: 17th June 2021

Step Change allows you freedom

I've always paid my bills but it was getting impossible to stretch the money any thinner to go around. Was constantly robbing Peter to pay Paul and this started affecting my health. Having a DMP with Step Change has allowed me to breathe again and I know I will pay every penny back with their help and support. Reviewed on: 17th June 2021

Step change saved me!

StepChange are amazing, I lost a lot of sleep worrying over my debt and now I no longer worry. The staff are always so helpful and knowledgeable and I cannot thank them enough. Reviewed on: 17th June 2021

Saved me from certain bankruptcy

In 2 months I'll be debt free thanks to stepchange. At a time when my creditors were saying I'd be better off going bankrupt, stepchange helped me budget my life and pay a monthly affordable amount to slowly pay off my debts. They have helped me so much and I can't thank them enough for getting to the debt free finishing line. Reviewed on: 17th June 2021

Professional advice

Great advice - co-operative made things easy to understand and implement. Reviewed on: 17th June 2021

Excellent patient and understanding

I was scared and didn’t know what to do, one of my debtors suggested stepchange I’ve not looked back. Best move I’ve ever made with my debts. Thank you stepchange Reviewed on: 17th June 2021

Amazing

Step Change are so understanding and empathetic to your circumstances. They take time to explain and walk through solutions that could help you. They give you hope that there is light at the end of the tunnel land encouragement that you can overcome the circumstances you are facing. Reviewed on: 17th June 2021

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