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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Got me out of a crisis!

So grateful for Stepchange, they have changed my life. No more worrying about my finances. The people that work for them are caring and considerate. Thankyou. Reviewed on: 17th June 2021

Weight off my shoulders

I had been juggling debt for years was putting a strain on my family, when I finally got up the nerve to call step change they helped put all my affairs in order and put my mind at rest, in another year or so I'll be totally debt free and I couldn't be happier. Reviewed on: 17th June 2021

If only I knew about them sooner

At a point in my life as an adult I had to admit I needed help, not only with my mental health but also the debt I had accrued trying to buy happiness. From my first contact they helped put me on a path to paying down my debt and helping me see a way forward. Reviewed on: 17th June 2021

Huge support!

StepChange take all the stress out of debt management, and quite literally help you manage. After years of avoiding debt and dreading the phone ringing I finally got the support I needed and after just two years am almost debt free. Not once did I feel like I couldn’t managed day to day as my budgets were honest and flexible with StepChange. Reviewed on: 17th June 2021

Brilliant Service

I was in the depths of despair, felt like I was drowning with the weight of the world on my shoulders. I was scared as I felt full of shame, like I was a failure but I finally plucked up the courage to make contact. I thought I would be greeted with judgement but far from it. The staff were so lovely, kind & understanding. When I eventually came of the phone, I felt so light, I was daring to feel happy again, so relieved. It makes such an amazing difference that these lovely people did all the contact with the companies we owed money to, I couldn’t bear the thought of having to do that myself! This is an amazingly brilliant organisation that I would heartily recommend to everyone who has fallen on hard times. Reviewed on: 17th June 2021

Simple, straightforward & friendly

From the moment I first contact StepChange, they put me at ease, helped me get myself organised, review my budget and talked through the pros and cons of each of my suggested options. I went with their managed DMP and I don’t have to worry anymore as they collect payments by DD and send regular updates. Oh and website is fab and easy to use! Reviewed on: 17th June 2021

Great service

Step change helps in a hopeless situation great service. Reviewed on: 17th June 2021

A weight of my shoulders

I was in a terrible state, worrying, unable to sleep, with two young children, a mortgage, and the final nail, was losing my job, once I found a new lower paid job, I came across step change, they help and supported me, never did they judge me, the person, I spoke to, was very understanding, gave me the reassures I needed, they went through the many options and a budget plan. I can't thank them enough, if anyone feels trapped, unsure or embarrassed about their financial situation, please Reviewed on: 17th June 2021

Helpful

Very helpful ever time I have called for advice. They have made paying my debts off less stressful Reviewed on: 17th June 2021

The best decision I ever made.

Stepchange have been amazing, they are professional yet kind. They understand your situation and the desperation you feel being in debt and they never make you feel ashamed or at fault. After my divorce they were amazing and have been ever since. Reviewed on: 17th June 2021

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