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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,669 reviews, last reviewed 27th Jul 2026
75680% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026
Darren d's avatar
Darren d

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025
Phillip Rutter's avatar
Phillip Rutter

Literally a life saver

5
Step Change have helped me turn my life around. Due to a back injury I had to give up working leaving me with unsustainable debt and not enough means to repay it. With their help and a DMP I am almost free from debt. I can’t thank the fantastic people at Step Change enough. Reviewed on: 17th June 2021
claire@beckfieldnurseries.com's avatar
[email protected]

Excellent help over last 12 years

5
The suuport I have received has been excellent and very professional from people who are dedicated to what they do. Reviewed on: 17th June 2021
John Peacock's avatar
John Peacock

Amazing

5
Great help from start to finish cannot fault them Reviewed on: 17th June 2021
ajr-961@hotmail.com's avatar
[email protected]

Excellent journey after a disaster

5
After Heart surgery, redundancy and drink I was recommended by a friend to contact Step Change known then as the CCCS. Though not yet completely out of debt I feel I am over the hill and see the end in sight. I would recommend the company to anyone who wants to sort things out. Reviewed on: 17th June 2021
Robert Crowe's avatar
Robert Crowe

Amazing

5
A huge weight off my shoulders. No better company to put things right with no pressure. Reviewed on: 17th June 2021
Pauline amour's avatar
Pauline amour

Step Charge

5
I don’t know what I’d have done if I hadn’t found out about Step Change. I’d built up a few credit cards after having many operations on my feet and because I’d been off work wages stopped and credit cards were used. Now I’m able to pay them off without interest charges. Step Change have been amazing. Reviewed on: 17th June 2021
Tracy Delaroute's avatar
Tracy Delaroute

Totally Honest Review

5
My experience with Step-Change has only been positive . Friendly and professional service has been offered and given on every occasion and has given me peace of mind. Thank you to all the team Reviewed on: 17th June 2021
David Ramage's avatar
David Ramage

Absolutely brilliant in what they do not only for me no doubt thousands

5
There marvellous very understanding helpful take a lot of pressure off people like myself I thank them from the bottom of my heart for what they do I can't thank them enough god bless to all and my sincere appreciation thank you Reviewed on: 17th June 2021
Kevin Gennard's avatar
Kevin Gennard

Helpful, understanding and showed me there us a way out of my debt.

5
They are an amazing company that have helped me getting life back on track. Reviewed on: 17th June 2021
Jas's avatar
Jas

Truly Amazing

5
Was apprehensive about using a Debt Management company, being a charity, Step Change are #1. Excellent customer service and support at all times. Thank you so much for helping me manage my debts. Reviewed on: 17th June 2021
C Rigby's avatar
C Rigby

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