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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent service

Excellent service very efficient staff making everything very easy to set up. Reviewed on: 17th June 2021

Saved my mental health

I was so afraid and so nervous about how I was going to be able to pay all the debts that I was in, but, after speaking to a reassuring person at Step Change my mind was at rest. It’s been a smooth transition and I would urge anyone else who worries about debt to get in touch with them. After all one step at a time. Thank you for all your support step change, it is no coincidence that you changed my life for the better. Reviewed on: 17th June 2021

Easy and fair

StepChange have helped me to pay my debts off on a monthly basis with no hassle or judgement. I am nearly debt free because of their help! Reviewed on: 17th June 2021

Very happy

When I have need help they have always been there and put me on the right track so my stress level went down and I could live again Reviewed on: 17th June 2021

Step Change has helped ne change my life.

I am very pleased I turned to Step Change at the time I did. Reviewed on: 17th June 2021

Literally life changing

Amazingly understanding and none judgemental company who really make a life changing difference in really difficult times. Life would be very different without StepChange Reviewed on: 17th June 2021

Piece of mind at last

StepChange have been absolutely fantastic. They have enabled me to get a handle on my finances and taken a huge weight off my shoulders. Reviewed on: 17th June 2021

Non judgmental, really kind, reassuring

Can’t fault StepChange, all dealings I have had with them has been clear and stress free Reviewed on: 17th June 2021

Really understanding people and no judgement whatsoever

I was confused and upset owing money and entering the arena of second time round cancer yet again. These guys made me relax and look at things in a bigger perspective. I know I can speak to someone when the situation changes. Reviewed on: 17th June 2021

Best company

From the first day I contact them my life became with less worries Reviewed on: 17th June 2021

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