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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,986 reviews, last reviewed 27th May 2026
157100% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

From day one so helpful with valuable information From day one so helpful with valuable information Reviewed on: 27th May 2026
Andrew W's avatar
Andrew W

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17986)

Nothing is too much trouble

5
Excellent and accurate advice delivered in a friendly yet professional manner. One is treated as a priority, not a nuisance. Reviewed on: 9th July 2020
Robert Golby's avatar
Robert Golby

So helpful

5
I was really struggling to cope with debts on credit cards. My husband has alzeimers & is in a care home & the fees are almost more than I can manage. Without Step change I would be lost Reviewed on: 9th July 2020
Vera Holmes's avatar
Vera Holmes

Hard times

5
stepchange really saved me My husband left me it was so difficult emotionally but even worse when I had to face debt problems, I couldn't manage i felt desperate didn't know what to do, i found by chance stepchange online, the person I spoke to was very very supportive think she felt sorry for me, I just broke down in tears, I didn't realise there waS someone out there to help, I was overwhemed, and never looked back since and now am coming to the end of my debt management, thankyou Reviewed on: 9th July 2020
Elaine's avatar
Elaine

Straight talking and friendly.

5
I was very worried and unsure of how to deal with my debts, but Stepchange were amazing at not only helping sort out my debts but reassuring me that i could get myself back on track. I Only wish i had contacted them sooner. Reviewed on: 9th July 2020
Drew Harley 's avatar
Drew Harley

Changed my life

5
Thanks to the fantastic staff @ StepChange my life has become a worry free zone. Another company I had used where only paying half the amount of my monthly payments to my creditors . I’m pleased to say the whole amount is now being paid . Easy to set up and manage . I have had absolutely no issues at all with any creditors . I have never missed a payment and my debts are slowly but surely reducing. I’m very happy with my DMP . Reviewed on: 9th July 2020
KarenF 's avatar
KarenF

Good advice, and service. Many thanks

5
Step Change have given me good advice and support. Reviewed on: 9th July 2020
Rymnsymn's avatar
Rymnsymn

Helped me get my life back on track...

5
Helpful, empathetic and knowledgeable... they can help every step of the way in managing debt. Reviewed on: 9th July 2020
Grant's avatar
Grant

I will be completing debt free by August this year I couldn't have done it without you thank you

5
Always kept up to date and had someone in my corner Reviewed on: 9th July 2020
Angie p's avatar
Angie p

Lifesavers!

5
Step Change have been truly amazing and we couldn’t of managed without their help and assistance. Reviewed on: 9th July 2020
Simon Jakubowski's avatar
Simon Jakubowski

Amazing service

5
I had very difficult money problem before I contact Step change but they done amazing job with them amazing staff they helped me with my all budgets they make my life more positive then before they put me in control of my all issues thanks ever so much to step change Reviewed on: 9th July 2020
Tahir Mehmood's avatar
Tahir Mehmood

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