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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Best thing I ever did.

An absolute life changer the day I contacted StepChange. Helpful, friendly and totally put you at ease. Reviewed on: 17th June 2021

Calm down now!!!

From the first phone call to Stepchange, I felt calmer. Without patronising and judgement they help beginning to end of process. With great financial help Reviewed on: 17th June 2021

good job done

their service is awosome word can not describe their service a++++ Reviewed on: 17th June 2021

Such a positive experience

I was so apprehensive about seeking dept help. I chose Step Change because I was able to email and apply online rather than speak with someone at first. Everything was so straight forward. I have now phoned and spoken with a few advisors and every single person has been so lovely and extremely helpful. Reviewed on: 17th June 2021

Help when it's needed the most.

Taught me how to manage my debts and alleviate the issues I was worrying about. Reviewed on: 17th June 2021

Thet take away all the worry and negotiate with Businesses on your behalf to agree a suitable plan and I can relax

Their staff are the real deal ,so kind,helpful and know their role. They put your mind at ease and send regular statements to let you know your debt is refucing and how. If a client is giving yiu aggro they adapt and deal with that company . They are the best and if I am upset put me at ease and deal with a issue. Simply the best. Reviewed on: 17th June 2021

Just a great company 5tar

I have been with Stepchange for sometime and would recommend them to anyone. Reviewed on: 17th June 2021

Knight in shining Armour

Amazing, caring and have empathy for you. I was distraught with my circumstances and ashamed, they totally put my mind at ease, made me feel human and most importantly, I had a sleep after many months! Thank you, to each and everyone of you. Reviewed on: 17th June 2021

Helped us live again

Stepchange we amazing. The advisors offered practical solutions with no judgement. Reviewed on: 17th June 2021

Extremely Helpful

The best service available when things go wrong Reviewed on: 17th June 2021

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