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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18026 reviews)

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4.92

Based on 18,026 reviews, last reviewed 27th May 2026

158950% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help and very easy Great help and easy to sort, a weight off my mind Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18026)

THANK YOU STEPCHANGE !

would not like to think where my life would be without Step Change. They've helped me so much always being polite and understanding to my circumstances. Reviewed on: 9th July 2020

Top marks

StepChange was recommended by our creditors and we have nothing but praise to this debt charity and they definitely have our vote! Reviewed on: 9th July 2020

Debt management

Step change provided us with an affordable way to manage our debt we got into after my wife became disabled and could no longer work. Annual review helps us to make changes to our plan. Would recommend this service to anyone worried about debt Reviewed on: 9th July 2020

Nobody does it better

I have always found Step change to be very professional & knowledgeable & have always given me good sound advice. 10/10 Reviewed on: 9th July 2020

Peace of mind.

I cannot thank Step Change enough for their help in my time of great need with my debt after being swindled out of money from my bank account. Thank you a thousand times. Reviewed on: 9th July 2020

Changed my life

I was really worried about how I was going to pay my bills until I spoke to stepchange and now 4 years later I’ve nearly paid everything off and I’m also managing to save as well. Amazing! Reviewed on: 9th July 2020

Hope and Dignity

StepChange helped me to start a new life, a life full of hope and dignity Reviewed on: 9th July 2020

Brilliant

Got into dept trying to live on aa low income, keeping a roof over my head. I do have fits in my sleep now and again didn't want them to start. And I've been made Redundant due to Covid-19. Reviewed on: 9th July 2020

Extremly helpful

Has made paying of my debts so much easier Reviewed on: 9th July 2020

When the hwole world seemed black

Stepchange helped me out of a dark place, starting with my debts. They fashioned a debt repayment plan for me. Reviewed on: 9th July 2020

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