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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18054 reviews)

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4.92

Based on 18,054 reviews, last reviewed 27th May 2026

160250% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I should of done it years ago but when n sice ive be... I should of done it years ago but when n sice ive been with Step change its been so much better definitely recommend Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18054)

With a little help from your friends

As mentioned scary and unsure times. When has a friend ever been needed more ? Stepchange may have change in the name but their help and kindness never changes. Thank you. Reviewed on: 9th July 2020

Invaluable help and support.

I was experiencing domestic abuse and this lead to me getting into debt. Step Change were so supportive and helped me figure out how I could start replaying my debts and they took such a huge weight off of my shoulders. I can not praise them enough. They are incredible. Reviewed on: 9th July 2020

Stressless interaction.

Excellent service to alleviate the fear of unknown due to indebtedness. Reviewed on: 9th July 2020

Amazing!!

Step Change listen, support and give peace of mind. They have literally helped to change my life! Thank you. Reviewed on: 9th July 2020

Back from the brink

When I first contacted Stepchange I was a complete mess both monetary and mentally. Thank goodness for their patience and understanding. It doesn’t matter who I speak to as I always get the same help and reassurance. I think we would have ended up homeless without them and I now have a date that I will be debt free. I feel I am able to breath again and sometimes even laugh. Thank you for saving me, Stepchange Reviewed on: 9th July 2020

Take over of financial worries

from the advent of Step Change listening and understanding my worries and problems, they were able organise my problems and organise my affairs for me, with my creditors. At my age of 87 this a considerable relieve. Reviewed on: 9th July 2020

Excellent service

If you are struggling with your finances I would recommend Step Change all day long. They helped me and there was no charge. Very quick to respond and very professional. Thank you Reviewed on: 9th July 2020

Simply the best

Great service no hassle and sorted everything perfectly lifted weight of world of my shoulders Reviewed on: 9th July 2020

Life changing

When life takes a turn not your way and you did cause the reason for you not being able to pay your debt. Step Changes was there to help me. Thank you Reviewed on: 9th July 2020

Miss

2 year ago I was about to run mad. Watching my account when there was no enough money to pay all my out going. I spent time talking to my bank thinking that as they have my record I never failed to pay my loan before they will be of help. They wasted my time they never help. Until when I turned to stepchange, they were very helpful and supportive. After they calculations, what I had to pay back towards all my debits was little than what I was offering my bank. To be honest now I am trying to stand back on my feet. Thanks to stepchange Reviewed on: 9th July 2020

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