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StepChange: Debt advice reviews

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4.92
Based on 18,074 reviews, last reviewed 28th May 2026
161250% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

StepChange A life changet I did not know what to expect on my 1st call I hadn’t fell behind in any payments, but I knew I would. I looked on line and StepChange caught my eye,... Read more Reviewed on: 28th May 2026
Angela M's avatar
Angela M

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18074)

Excellent service with experienced people that put your mind at ease

5
I have dealt with step change for over 3yrs now and do not have one negative thing to say about them. The service they offer is professional and made as easy at possibly can be. I was nervous when I first approached them but that instantly went away on my initial contact with them. I would 100% recommend step change to anybody who has financial worries. Reviewed on: 9th July 2020
Faye's avatar
Faye

Didn't know who to turn to

5
I managed to get my self in trouble, paying more on fees and overdrafts and didn't know who to talk to, Halifax advised me to talk to them, which was hard to admit you need help, once I talked to stepchange they put in place a dmp, all the chasing stopped and all creditors being paid, I must also add not to worry about debts being transferred to debt collection agencies as everyone I have been in contact have been excellent in regards the dmp,you have to accept you owe the money and this keeps everyone happy, is it hard, yes there is no treats but halfway through my debts, the sleepless nights waking up in sweets have stopped not knowing where I was going to find the next £ to pay just the interest, I can see the number going down, I can genuinely say this has saved my life, here's to the next 30 payments and then I will be debt free Reviewed on: 9th July 2020
Shaun 's avatar
Shaun

StepChange has made my life much easier.

5
Before knew about StepChange I was consumed by stress and was having sleepless nights. I lost my job and couldn't pay my career development loan, overdraft and credit cards. Their friendly staff help and assured me that the stress will go away. Now I'm repaying my creditors with peace of mind. Reviewed on: 9th July 2020
Alpha Mackie 's avatar
Alpha Mackie

Helped when help was required

5
I turned to Stepchange when I was desperate and in tears. I dread to imagine how difficult debt management would have been without them. It was all so easy, and all for free! Have a few years left yet on my plan but I trust that I can turn to them if I have any problems. Reviewed on: 9th July 2020
stuart's avatar
stuart

Absolute legends

5
We were heavily in debt we got in touch with stepchange that's when our lives kickstarted they done everything and we had no problems with any of our creditors absolutely brilliant Reviewed on: 9th July 2020
Steve 's avatar
Steve

Step Change is the best in debt counselling

5
Since I joined Step Change my debt worries have disappeared. They are very professional and knowledgeable. That gave me peace of mind. Reviewed on: 9th July 2020
S Kalengelayi's avatar
S Kalengelayi

Great group of carers

5
My title is strange however I've never been more grateful than I have to step change. They are so understanding and.caring I've never been afraid to come to them for help. Reviewed on: 9th July 2020
Sue's avatar
Sue

Wonderful

5
I was in financial trouble due to cancer and losing income. These people made it easy to take charge of my debts in a way I could afford and took away much stress from my Overall situation Reviewed on: 9th July 2020
Sherry's avatar
Sherry

Absolutely fantastic debt management charity

5
Four years ago I was in financial turmoil, had no idea what I was going to do plus being homeless. I found StepChange and never looked back since. incredibly helpful In all aspects highly recommended, so much so I’m near the end of my debt management plan. StepChange gets my vote. Reviewed on: 9th July 2020
Mc Raidan's avatar
Mc Raidan

The Best

5
Stepchange can change your life and ease your financial worries within minutes, as long as you follow their excellent advice. The best company for debt problems Reviewed on: 9th July 2020
G Armstrong's avatar
G Armstrong

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