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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,928 reviews, last reviewed 27th May 2026
154350% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very understanding agents and easy company to work w... Very understanding agents and easy company to work with. Reviewed on: 27th May 2026
Brook way 's avatar
Brook way

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17928)

My life is back on track

5
step change is an excellent service , it has really changed my life. Before I was constantly worrying about my debt and was spiraling into a deep depression. I can now finally see an end to it and I will forever be grateful for their help. Every time I phone the staff are very helpful. Thank you so much step change. Reviewed on: 9th July 2020
Emma 's avatar
Emma

Very good service will help anyone

5
Very good service will help anyone Reviewed on: 9th July 2020
Terence A WEBB 's avatar
Terence A WEBB

Champions

5
They helped me through serve difficult times and still on going. This debt management company Is god sent for me. Always helpful God bless the staff who are Helping people like me Reviewed on: 9th July 2020
Harbhajan Sahota's avatar
Harbhajan Sahota

Absolute life changer

5
Step change , helped me change my life, this is not an exaggeration ! I was living in perpetual worry & stress. My financial worries were getting worse every day, i could see no end. Every day i would dred the postman coming with his inevitable demands from my creditors. Step change helped me get my life back on track and make my debt manageable; from 35 years of repayments to 6 years, they were remarkable. Every time i have conversations over the phone with them, they are always understanding and very knowledgable, ironically i will be forever in their debt . Kim Hunt Reviewed on: 9th July 2020
Kim Hunt's avatar
Kim Hunt

Sorted

5
I was paying a lot of money to some company to sort out my debts ,then i found out about stepchange who reduced my payments and did not charge a fee , thereby allowing me to pay more to my creditors Reviewed on: 9th July 2020
John Bailey's avatar
John Bailey

Brilliant

5
Great experience, great service and relaxed at what seemed a troublesome time. Reviewed on: 9th July 2020
Carl's avatar
Carl

Jailbreak

5
The day I made contact with Stepchange was a jail breaking moment, feeling free if the stress of not knowImg how I was going forward. The support that day and every day since has been first class. The light at the end of the tunnel is getting brighter by the day. Thank you for changing my life from misery to happiness. Reviewed on: 9th July 2020
steve wall's avatar
steve wall

I would 1,000 percent recommend Step Change to anyone I know.

5
Stepchange has helped me to deal with financial problems that I thought could never be solved.They are always at the other end of the phone to help,and made It possible for me to sleep at night. My debts were out of control ,and there was no end in sight.With the support of Stepchange I am now able to count down the months and can see the end of my DMP. I never believed this would be possible. I can't thank them highly enough. Stepchange are magnificent!!!! Thank you. Reviewed on: 9th July 2020
Catherine Brown 's avatar
Catherine Brown

Excellent service

5
I was struggling financially and the service I received was amazing. Very patient understanding customer service advisors. Reviewed on: 9th July 2020
Katy's avatar
Katy

Lifeline

5
Excellent communication really lovely to deal with. Reviewed on: 9th July 2020
Lesley's avatar
Lesley

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