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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Life Changing

Great service and helped me turn my life around. Reviewed on: 17th June 2021

Life Saving!

Step Change saved my life. I didn’t know what to do and my mental health was in a bad way. Step Change colleagues are friendly and understanding. Reviewed on: 17th June 2021

Great to work with

Great experience always there for advice. Reviewed on: 17th June 2021

Angels

I can't explain the relief I felt when stepchange helped me. The ease of the process and excellent customer service is A star !! Reviewed on: 17th June 2021

They help me sleep at night !

They help me pay my debts through a DMP Reviewed on: 17th June 2021

Piece Of Mind

I've nothing but positive experiences during my time with Stepchange. I feel I can get on day by day not worrying about the future. Reviewed on: 17th June 2021

Amazing

Completely turned my life around. Helpful from the first call. Reviewed on: 17th June 2021

giving people a second chance at life

step change treats people with dignity Reviewed on: 17th June 2021

Piece of mind

As soon as they answer there sympathetic approach puts you at ease and make you feel more able to discuss what can be a very embarrassing situation. Reviewed on: 17th June 2021

Stepchange

Great company that's there for you when you feel desperate and lost! Reviewed on: 17th June 2021

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Alternative products

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from Debt Free Advice 4.25 from 5 reviews
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from National Debtline 4.40 from 69 reviews
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