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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,859 reviews, last reviewed 27th May 2026
151000% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great service and understanding Really helped reduce my stress and anxiety by consolidating all my loans into one place and dealing with the creditors. Understanding on the occasions... Read more Reviewed on: 27th May 2026
Rosemary's avatar
Rosemary

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17859)

Excellent service

5
Step change have helped me so much, took a lot of my worry away, thank you very much. Reviewed on: 8th July 2020
Susan jones's avatar
Susan jones

Life 100% better

5
Was deeply in trouble money worries suicidal stepchange help me My life is better I can go to bed and have a good nights sleep without the stress and the worry many thanks to you all at stepchange Reviewed on: 8th July 2020
Alan Brunskill 's avatar
Alan Brunskill

I Am Really Impressed

5
I ran into financial difficulties for multiple reasons, & I was so stressed & confused, but by chance I came across Step Change & I can honestly say that with their help & guidance I have managed to turn my financial life around & have been on a debt management plan, therefore I have learned not to make the same mistakes & really try to live within my means. I am extremely thankful to Step change & I would be so happy for them if they won a befitting award for all their hard work the staff put in to help people. Thank you Jay Morokar Reviewed on: 8th July 2020
Jay's avatar
Jay

Yes I would there are great help

5
They help in many ways and are lovely to talk with Reviewed on: 8th July 2020
simone's avatar
simone

Excellent customer experience

5
Very helpful and excellent customer service Reviewed on: 8th July 2020
Heather Hume's avatar
Heather Hume

I can't thank stepchange enough

5
Stepchange staff are brilliant very caring and supportive especially when I was going through such a hard time Financially I felt suicidal where I lost control I couldn't pay my bills I had know spear money where I was getting charged left right and centre stepchange stop all that and now I can manage my bills. Thank you stepchange Reviewed on: 8th July 2020
Kathryn 's avatar
Kathryn

Excellent . Could not fault them..

5
StepChange have been very efficient in handling my debt problems. They were prompt, efficient, courteous and sympathetic to my problems throughout. I’ve been dealing with them since 2014 and would recommend them wholeheartedly. Mounir TADROS Reviewed on: 8th July 2020
mtadros43@gmail.com's avatar
[email protected]

Excellent service

5
The service is Reassuring And ideal for people who are going through hard times life these especially with the finance. Reviewed on: 8th July 2020
Adiolah 's avatar
Adiolah

The experience

5
I got in touch with Stepchange when I had money problems, they have helped me through these Difficult years With friendship as well as there experience with debts.. Reviewed on: 8th July 2020
Fran's avatar
Fran

Brilliant

5
From the very first time that I spoke to someone from StepChange they’ve been nothing but brilliant. Every member of staff has been supportive and provided me with all the information I needed. They’ve made me feel at ease and confident in the service they’re providing. I would highly recommend them to anyone. Thank you Reviewed on: 8th July 2020
Lucy 's avatar
Lucy

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