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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,664 reviews, last reviewed 15th Jul 2026
126100% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026
Jeffrey C's avatar
Jeffrey C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18664)

Helpful and understanding

5
Step change have been amazing over the time we have been with them,helping us every step of the way.They have been helpful and understanding and put our minds at rest Reviewed on: 17th June 2021
MELANIE JONES's avatar
MELANIE JONES

Amazing Stepchange

5
I have been on my DMP for 9 years with Stepchange. The saved my life. Support was brilliant. Reviewed on: 17th June 2021
angela locker's avatar
angela locker

Excellent

5
From a worried mum with a few debts from a previous relationship I was panicking. Stepchange helped me figure out my budget and I will be debt free in a few years time. Very friendly and approachable and sensitive to certain matters. Would recommend to anyone. Reviewed on: 17th June 2021
Ellen Hemus's avatar
Ellen Hemus

Peace of Mind Acquired

5
'Offloading' my debt worries with Step Change, literally CHANGED my worries and reduced my stress level, considerably. I cannot thank them enough. Reviewed on: 17th June 2021
Peter Gilbert's avatar
Peter Gilbert

Helped me sleep again

5
I was drowning in a sea of debts and had just received worrying health news when I sought advice from Stepchange. From the very first contact I had with them, they gave me excellent advice and have consistently been friendly, professional and fair. After that first call 3 years ago, I started to see a way out and could actually sleep properly again. I'll be debt-free next year and I'm so glad that I chose the fabulous team at Stepchange to help me achieve this. I would recommend them above any other company. The service is free and they are fantastic. Reviewed on: 17th June 2021
Jacqui Allen's avatar
Jacqui Allen

They helped me understand, there understanding of dealing with this matter.

5
They took everything into account and showed me how too manage my problems. Reviewed on: 17th June 2021
Hari's avatar
Hari

Excellent support

5
These people are helping others when they need it most Reviewed on: 17th June 2021
Duncan Macleod's avatar
Duncan Macleod

Good friends at a difficult time

5
StepChange representatives have been so helpful and supportive at every stage of the process from initial contact, through setting up a budget and agreeing and implementing a payment plan, with continuing reassurance and never a harsh word, despite my stupidity in allowing myself to get into debt Reviewed on: 17th June 2021
Roger Horne's avatar
Roger Horne

professional and caring.

5
I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021
DEREK WILSON's avatar
DEREK WILSON

Changed my life

5
I felt like my debt situation was impossible to resolve. Step Change helped me arrange payments to my creditors that I could afford according to my budget. I am disabled and live with mental illness and Step Change were incredibly supportive without patronising me. My life felt totally in unmanageable but now I don’t worry as I make one affordable payment by Direct Debit each month. When it came time for a review they were once again so kind and helpful and took all the stress out of a situation that has caused me huge anxiety in the past. I can’t recommend them highly enough, especially for people like me who live with mental illness and can find it very very hard to deal with situations head-on. Reviewed on: 17th June 2021
Mads C's avatar
Mads C

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