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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,777 reviews, last reviewed 27th May 2026
147150% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange gave me back a positive future I dreaded having to phone StepChange as I felt guilty and ashamed at getting myself in such financial difficulty. It was a last chance call. But oh am... Read more Reviewed on: 27th May 2026
Lorraine P's avatar
Lorraine P

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17777)

Very helpful

5
Friendly, helpful, and got me out of a horrible situation id recommend stepchange to anyone in debt. Reviewed on: 8th July 2020
Tracy Kennady's avatar
Tracy Kennady

Highly recommend

5
Very grateful to have found this company. Very quick and easy process Reviewed on: 8th July 2020
Claire Mcclean's avatar
Claire Mcclean

Good advisor some not so good

2
Had so not so good advisors not really interested in help gave me wrong number and out of date information made me look stupid Reviewed on: 8th July 2020
Dave's avatar
Dave

easy to talk to, very understanding

5
i was so worried about debt i didn’t know where to turn, i heard about step change but was petrified to call them, once i had plucked up the courage i soon realised there was no need to worry about calling, they were very sympathetic to my situation , non judgemental, but most of all kept reassuring me that they will find a solution to my problem and end my sleepless nights and worry, they kept their promise and now i’m on my way to being debt free.. 100% brilliant company . Reviewed on: 8th July 2020
Lee west midlands 's avatar
Lee west midlands

Peace of mind

5
Step change gave me peace of mind whilst helping me to clear my debt Reviewed on: 8th July 2020
Mary Atkinson 's avatar
Mary Atkinson

Brilliant team!

5
Since finding out about step change they have gone above and beyond to help me. I would HIGHLY recommend this company (and have done a few time already ) Reviewed on: 8th July 2020
Elsea Thomas's avatar
Elsea Thomas

There for you when you need them

5
Very helpful and professional. They have good relations with creditors which helps a lot when going through a dmp Reviewed on: 8th July 2020
Alex's avatar
Alex

Changed my life

5
Contacted stepchange after being advised to, they were fabulous, didn't judge me and talked me through every option available made me feel like a huge weight has been lifted. Reviewed on: 8th July 2020
Mandy Bower's avatar
Mandy Bower

Step Change helped me to keep my sanity when it seemed impossible. Thank you.

5
Nothing is too much trouble the advice is fantastic and precise, just what is needed when you're not in a good place. Reviewed on: 8th July 2020
Robert Read's avatar
Robert Read

Life changing

5
Step Change changed my life and helped me when it felt nobody else would. Reviewed on: 8th July 2020
SJ's avatar
SJ

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