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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,659 reviews, last reviewed 27th May 2026
141350% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good would recommend to everyone who are struggling Good would recommend to everyone who are struggling Reviewed on: 27th May 2026
Chloe's avatar
Chloe

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (17659)

Professional and sympathetic

5
Stepchange helped me through a very difficult time in my life after I was widowed and left with huge debts. They sorted my finances out very swiftly and I get regular updates and advice . I can’t thank them enough and they got me out if a very dark place. I pay what I can afford and Stepchange review my situation regularly, Reviewed on: 8th July 2020
Helen ANDERSON 's avatar
Helen ANDERSON

StepChange helped us take step in right direction

5
Myself and husband were really struggling 6 years ago due to my husbands business collapsing we did not know what direction to go, thankfully StepChange was recommended to us, we spoke with fantastic staff who didn’t judge and tried to reassure us. We are now in control of our finances and paying off our debts Reviewed on: 8th July 2020
L allen 's avatar
L allen

Just brilliant, changed my life

5
They make something that is very stressful and make it so easy, I wish I knew about them sooner. I’d recommended to anyone. Reviewed on: 8th July 2020
John Dobson's avatar
John Dobson

Excellent

4
Stepchange are so knowledgeable, helpful and really go the extra mile to help people who are in financial difficulty and sometimes vulnerable. They reassure and put people at ease. I would recommend Step change to anyone who is in experiencing financial difficulty. Reviewed on: 8th July 2020
Sue Kolie 's avatar
Sue Kolie

No worries

5
Easy and worry free dmp and take both party's Into consideration In a fair way and are always available With advice.thankyou step change. Reviewed on: 8th July 2020
Vine's avatar
Vine

Most helpful in every way

5
Step Change have help me so much, I don't know what I would have done without there help, they are easy to contact, and always understand any problems I have, and help me sort them out, they are BRILLIANT. Reviewed on: 8th July 2020
T Flack's avatar
T Flack

1year of stress n worry to 0time and everything sorted.No stress.No worry.

5
After getting into a financial mess not being able to pay all the bills and the longer it went on the more worry and stress took over and I could not cope anymore ,I finally gave in and got in touch with Stepchange .They took over from the minute I asked if they could help me. They sorted every thing and kept me informed of everything they done .No more worry n no more stress. Thankyou Stepchange. Reviewed on: 8th July 2020
P.Hale's avatar
P.Hale

Excellent service

4
Helping me getting on the right track finically Reviewed on: 8th July 2020
Wayne Muir's avatar
Wayne Muir

BEST SERVICE EVER

5
WITHOUT THIS SERVICE AND HELP I WOULD HAVE NOT BEEN ABLE TO MANAGE MY ACCOUNTS AND DEBT. I AM SO THANKFUL FOR THE KINDNESS AND EASE FROM EVERYONE I SPOKE TO OVER THE YEARS. I AM EXTREMELY HAPPY NOW. Reviewed on: 8th July 2020
N HAMID's avatar
N HAMID

EXCELLENT

5
i really needed help i dident know which way to turn my debts were spiralling out of control :( one phone call and the stress just fell off my shoulders it was such a relief i cant begin to tell you Reviewed on: 8th July 2020
gary 's avatar
gary

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