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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Fantastic charity

Would recommend anyone in debt contacting this charity! Such a wonderful service they offer & all the agents are really supportive. Reviewed on: 9th June 2021

saving lives

at a time when my life hit an all time low, step change turned things around & now i've been debt free ever since. Reviewed on: 9th June 2021

Straightforward, non-judgemental practical help

I was struggling with repayments on credit cards. Step Change dealt with my creditors and helped me to work out a budget which allowed me to pay off my debts whilst still having enough to live on. It took a few years but it was a wonderful feeling when I was finally debt-free, thanks to Step Change. Reviewed on: 9th June 2021

Amazing

This charity is so helpful, understanding and caring and is helping me through a plan with not alot of money spare but knowing I am paying a little every month and then they handle the rest and even stop most of the phone calls. I couldn't be more thankful. Reviewed on: 9th June 2021

Great help

Very helpful when things looked very dark. Reviewed on: 9th June 2021

They do the right thing

People worry because they're funded by the banks etc but they only ever act with customers' best interests at heart. My daughter was ill and accrued a lot of debt, they recommended bankruptcy and got her through the process. Can't fault them and they didn't make a penny out of her - they do what's right. Reviewed on: 7th June 2021

Non judgemental advice regarding debt

They are life-savers. Practical advice which transformed my life completely. I'm now 5 years debt free, when I truly couldn't see way out. Reviewed on: 7th June 2021

Knowledgeable, empathetic and supportive

They do an amazing job, helping so many people from different walks of life without judgement. Reviewed on: 7th June 2021

Fantastic support

Step change gave fantastic support and advice to a good friend of mine Reviewed on: 7th June 2021

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