Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Check out

Stepchange guide you all the way through step by step and make it easy join and keep helping you all the way through Reviewed on: 28th August 2020

Very good service

Stepchsnge really did change my life I was very stress out before they started to help me sort out my money problems. New I can see my way forward . Reviewed on: 26th August 2020

Helped with my depth problem

took a weight of my mind helped me get back on track again really helpful service Highly recommend you Reviewed on: 20th August 2020

Light at the end of a dark tunnel

The customer service team are wonderful, helpful and very thorough. They want to understand what has caused things to get to where they are so they can help you. When you're honest, they are able to help you in a way that changes your perspective on your debt. Instead of a burden, it becomes just another everyday bill. Thank you for your continued help stepchange. Reviewed on: 13th August 2020

My situation has been greatly helped by StepChange and their very helpful and understanding staff.

Whenever i have contacted StepChange I have always been helped by the very understanding staff. Reviewed on: 12th August 2020

Incredible debt charity

They are great! Very non judgemental and took the time to explain things thoroughly. I really like the fact you have a login so you can check your monthly statements and info. Reviewed on: 11th August 2020

Life savers

I got help from step change when could not see any other way to go highly recommendable. Reviewed on: 10th August 2020

Great team

Always very helpful and easy to speak to , would definitely recommend Reviewed on: 7th August 2020

Gets my vote - Ease the pain of debt

Stepchange colleagues were very helpful and guided me through the worry of facing my debts and sorting out the best way forward. Reviewed on: 6th August 2020

Very good review

Very helpful & understanding . Never had any issues & always keep me informed of any changes which may occur Reviewed on: 5th August 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub