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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,925 reviews, last reviewed 27th May 2026
154200% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

So helpful in every way. Really helpful at sorting out my debt at a very difficult time. All my debt was consolidated into one easy direct debit, lifting a huge weight off my ... Read more Reviewed on: 27th May 2026
Jenny D 's avatar
Jenny D

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17925)

Simply the best

5
Truly professional organisation. A life saver for many. 100% recommended. Reviewed on: 8th July 2020
Bryan's avatar
Bryan

Great help

5
They can make a difference to your life and well being x Reviewed on: 8th July 2020
Paulah33's avatar
Paulah33

No judgment, number 1 debt solutions

5
I felt ashamed and foolish at the amout of debt we had ran up but from starting the token payments to setting up a budget to pay more off the step change customer service staff has alway been helpful and friendly, can't rate them higher. Reviewed on: 8th July 2020
Adam's avatar
Adam

Excellent service I couldn't have done without...I can't recommend them enough

5
Extremely helpful and understanding. Everything is made clear and contacting STEP is no bother at all if you have any problems or questions. Reviewed on: 8th July 2020
Graham Johnston 's avatar
Graham Johnston

Very helpful

5
So far two months in finding helpful and way less worry. Thank you Reviewed on: 8th July 2020
Janice wynne's avatar
Janice wynne

My Saviour

5
Until I met the people at Step Change I thought I couldn't sink any lower but they changed my life and made me feel better about my debts knowing I was ding something positive about it. Reviewed on: 8th July 2020
Wendy's avatar
Wendy

Awesome, Appropriate and Really Friendly Service

5
When anyone faces money worries they are at their most vulnerable. The service given by Step Change ... is always Friendly giving necessary advance in a way that is appropriate and not dressing the issue up in cotton wool. Yet giving a clear helpful way out of the situation. Thankyou and Well Done ! Reviewed on: 8th July 2020
Michael C's avatar
Michael C

Step Change took all the responsibilities for me.

5
Just after joining Step Change they reviewed my financial situation and arranged a debt management plan that was viable/affordable. It gave me great peace of mind and I was able to to enjoy my life. It lifted a burden off my shoulders. Step Change is an excellent service and going forward. I would recommend it to anyone who has debt problems. Reviewed on: 8th July 2020
Alamgir Choudhury's avatar
Alamgir Choudhury

Excellent, friendly and a lifeline for me

5
Excellent support, helping me face my debts with a way out and a fresh start in life. Reviewed on: 8th July 2020
Debbie evans's avatar
Debbie evans

Brilliant so helpful

5
Helped me when I needed to. Be reassured that I there wasn t only Me who had got myself into an impossible situation that I could see no end out of the dark tunnel Reviewed on: 8th July 2020
Karen 's avatar
Karen

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