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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Free as a bird

Thanks to Stepchange, I am indebted to them for helping me to do more with my money and time! Increased amount of funds available to me every month to do whatever. Thank you. Reviewed on: 21st July 2020

Me j beddows from Birmingham

Happy very helpful in hard times cheers Reviewed on: 21st July 2020

great

they are very helpful always take weight off your shoulders , help you back on track, always will get my vote every time Reviewed on: 21st July 2020

Contact Step Change and smile again

Overall a very positive experience dealing with Step Change. Very helpful and friendly feels like the world lifted off my shoulders Reviewed on: 21st July 2020

I find step change very help and re assuring in making the right decision dealing with my debit.

since joining step change I find dealing with my finances much easier and looking forward in repaying all of my debit, the problem I had recently was covid-19, been unable to work and getting 80% of my salary I was unable to meet my payments which is very depressing. I would be returning to full time work on the 1st November which I would be able to return to my full payment. I feel I didn't get the full support I need because of the covid-19 and this maybe partly myfault dealing with Whole suitiuation . I hope going forward from here things would get much better. Reviewed on: 20th July 2020

Help when needed

Don't know what I would have done without these people, I was not sleeping due to debts my husband had run up, other firms wanted a percentage of the fee paid every month but Step Change take nothing, solid with advice & options, cannot praise them enough. The annual review is held politely, with confidence, knowledge and assurance. Thank you Reviewed on: 20th July 2020

Life savers

I was struggling after losing my job and got into credit card debt. contacting Stepchange was the best thing I ever did. They turned everthing around and helped me to change my life. I can't praise them highly enough. Reviewed on: 20th July 2020

Always happy to help and give advise

Got myself in a real mess,Letters from creditors,Reached out to step change and there advise has got me through a real rough time,Keep up the great work and I have passed on 3 friends to you . Reviewed on: 19th July 2020

Great company! Excellent help towards become debt free

They are a brilliant company, they strive in helping every customer the best they can and their debt management plans and other services are a great help! Reviewed on: 18th July 2020

My vote

Great customer service you are kept up to date via emails. Always sent a statement every month with out fail just a great overall experience they made me feel at ease and were sos o helpful an you don't get passed round from one person to another they are the best around Reviewed on: 17th July 2020

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