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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18026 reviews)

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4.92

Based on 18,026 reviews, last reviewed 27th May 2026

158950% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help and very easy Great help and easy to sort, a weight off my mind Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18026)

Great helpful people

A great place very helpful staff helped me sort out my life without them I just don’t know where I would have been Reviewed on: 9th July 2020

Amazing from first phone call

So much support and help every member of staff I spoke to were so helpful and professional Reviewed on: 9th July 2020

Fantastic company

Step change really helped me I was getting lots of debt letters which was causing me awful anxiety. Contacted step change they worked out how much I could afford to repay and contacted all my debters offering them all a set monthly amount. No more letters would definitely recommend. Reviewed on: 9th July 2020

Transformed my life.

I was in despair after I discovered my husband, who had developed dementia, had not been paying his credit card bills and therefore racked up a huge debt with charges and interest. After struggling on my own for some time I went to StepChange and they were FANTASTIC - they assured me that we could create a debt management plan together, ‘please don’t worry’ they repeated. The DMP was achieved speedily and has been in place now for 8 months working seamlessly. I owe a huge debt of gratitude to StepChange, they have transformed my life. Reviewed on: 9th July 2020

Great and helpful

Best thing we ever did was contacting Step Change to help us manage our debt. I can now sleep at night knowing we have just one payment to make eSch month at an affordable cost. Reviewed on: 9th July 2020

Change for better with StepChange

By talking to StepChange and sorting my finances out it is the best thing you can very supportive and understanding of your financial situation. Reviewed on: 9th July 2020

Life savers

Fabulous service along with peace of mind and stress relief. Reviewed on: 9th July 2020

Caring support

From the 1st phone call to Step Change - they understood and helped me come to terms with my challenges. Great ethos and support - they have given me a way forward - thanks. Reviewed on: 9th July 2020

Fantastic

Step change changed my life, I was going through a very rough time regarding my finances. Step change supported me and gave me clarity to move on with my finances stress free with the excellent support and customer service there colleagues provided. Reviewed on: 9th July 2020

Finally able to relax

I was very nervous to call for advice. I’d been worried for such a long time about my financial situation. I was made to feel at ease and not at all embarrassed. I’m so grateful for Step Change’s help. They have made my life so much better. Reviewed on: 9th July 2020

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