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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Changed my life

Helped me get back on track when I needed help I can't thank them enough Reviewed on: 14th July 2020

Very supportive

Throughout the process Step Change have looked after me and given me a lot of support and assistance. I dread to think where I would have been without them. Reviewed on: 14th July 2020

Stepchange are so helpful

They go out of their way to help you, nothing too much trouble Reviewed on: 14th July 2020

Saved my life

I got a little into debt due to a divorce, but then this was increased first of all by being out of work for 6 months, then through bad health and a nasty accident. Then to top it off - coronavirus stopped me from working. Stepchange have been phenomenal with giving me information, put me on a DMP and it has taken a HUGE weight off my shoulders. I am working from September and hope to make overpayments once I am in that situation. I don't know that I'd still be here without their help as I was extremely depressed. Reviewed on: 14th July 2020

excellent

Every step we took was clearly explained and advice was always given. Excellent service. Reviewed on: 14th July 2020

They saved my life....

I was so stressed and felt like I wa sinking in debt. As soon as I got paid three quarters of it would go to credit card debt. I would have threatening letters from banks etc as soon as StepChange gook over they literally saved my life. Thankyou StepChange. Reviewed on: 14th July 2020

Weight off my shoulders

made it very easy to sort out my finances , and take a lot of pressure off my family at an important time Reviewed on: 14th July 2020

Saved my stress levels

They were very helpful to me when l lost my job after being on sick leave for 18months. They took away all the stress of managing my debts. Reviewed on: 14th July 2020

Really Helpers!!!

This organization really help you to get out of horrible times if you honestly want to do something about it. Their words and work help me to see the light when everything was taking me and my kids to the edge. I will always be thankful!!! Reviewed on: 14th July 2020

Very helpful

these people have been so supportive and helpful highly recommend Reviewed on: 14th July 2020

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