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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,081 reviews, last reviewed 28th May 2026
161600% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Great that I came to know about StepChange when I wa... Great that I came to know about StepChange when I was going through financial difficulties. Staff were kind, understanding, polite and supportive in r... Read more Reviewed on: 28th May 2026
RUTH N's avatar
RUTH N

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18081)

always got a great experience with stepchange

5
if I need to ask any questions, I get them answered.staff are always polite. Reviewed on: 9th July 2020
carol's avatar
carol

Excellent

5
Friendly, efficient, knowledgeable! Reviewed on: 9th July 2020
Haydn Pope's avatar
Haydn Pope

Their help was invaluable to me

5
Thier help was invaluable to me. I had been made reduntant my husband had just died i was 68 . Step Change was very emphatic to me i was so upset they were firm but very kind to me and helped me sort out a debt plan that everybody could accept. They spoke to all the different companies i owed money to and got them to accept. They gave me a reasonable amount to live on which they passed on to my creditors Step Change did all this for me which was excellent as i did not have a clue. You will never meet or even match another company who work so excellent and who are firm but very kind and understanfing. They absolutely made me feel i can manage this without me feeling so embarrassed. They are truly a caring company Step Change have to work for both sides i.e creditors and debitors i cannot express how brillant they are to everyone and i have no trouble at all within thr 2.5 years i have been with them. I shall be paying debts Back until i am 79 whuch seems such a long long time but i am so happy to say Steo Change are there for me every step.of the way. Reviewed on: 9th July 2020
Eileen Woodward's avatar
Eileen Woodward

Fantastic

5
Fantastic service. They are understanding and non-judgemental,they guide you through setting up your debt management payments,making sure you can afford the repayments. They made my life less stressful. Reviewed on: 9th July 2020
A B's avatar
A B

Gave me peace of mind

5
Excellent service right from the very first phone call. They dealt with all the details to ease my worries. Highly recommend them. Reviewed on: 9th July 2020
Dave's avatar
Dave

Fantastic

5
Step change are a friendly team and always there to help . With out them I'd be in court cause of my ex partner that left me with loads of Bill's. Reviewed on: 9th July 2020
Aimee Biddle 's avatar
Aimee Biddle

They a breathe of fresh air

5
Their service is remarkable , they listen they support they are there for you Reviewed on: 9th July 2020
Bee 's avatar
Bee

Ensuring a manageable approach to a debt free future.

5
When my circumstances changed Stepchange offered me peace of mind and a way forward while still addressing my debt management. It was a huge relief at a difficult time. Reviewed on: 9th July 2020
Trish Farr's avatar
Trish Farr

brilliant

5
help when you feel suicidal makes life seem worth living again Reviewed on: 9th July 2020
doreen mcmillan's avatar
doreen mcmillan

Fantastic

5
Couldn’t be more helpful, for the first time in years I feel confident I can become debt free Reviewed on: 9th July 2020
Katrina Leaney's avatar
Katrina Leaney

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