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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Weight off my shoulders

made it very easy to sort out my finances , and take a lot of pressure off my family at an important time Reviewed on: 14th July 2020

Saved my stress levels

They were very helpful to me when l lost my job after being on sick leave for 18months. They took away all the stress of managing my debts. Reviewed on: 14th July 2020

Really Helpers!!!

This organization really help you to get out of horrible times if you honestly want to do something about it. Their words and work help me to see the light when everything was taking me and my kids to the edge. I will always be thankful!!! Reviewed on: 14th July 2020

Very helpful

these people have been so supportive and helpful highly recommend Reviewed on: 14th July 2020

Mr

Stepchange as help me alot and I would recermend them to anyone Reviewed on: 13th July 2020

Very Helpful

Very clear with their advice, very helpful - only issue is the opening hours Reviewed on: 13th July 2020

Gave me hope when in despair

I was frightened, upset and didn't know what to do when I discovered Step Change. They have always been supportive and not critical of my situation. They have reassured me and always gave me sound advise. The staff are great. Reviewed on: 13th July 2020

Helpful

Really fantastic and helpful and friendly Reviewed on: 13th July 2020

Life Savers

I was at rock bottom and drowning in debt when I heard of stepchange. They guided me through all my creditors and how to steer myself into an affordable solution. They were so understanding and never judged my previous poor decisions with my debts. It will a long time before I am debt free but I can finally relax and learn to live my life again. Thank you so mu h to Stepchange Reviewed on: 13th July 2020

Life savers

Step Change went through my options and were able to answer any questions I had. They are always polite and helpful whenever I have reason to speak to them about my debt management plan. Highly recommend them. Reviewed on: 13th July 2020

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