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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18083 reviews)

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4.92

Based on 18,083 reviews, last reviewed 28th May 2026

161700% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hard work to get it all set up initially Hard work to get it all set up initially Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18083)

brilliant

help when you feel suicidal makes life seem worth living again Reviewed on: 9th July 2020

Fantastic

Couldn’t be more helpful, for the first time in years I feel confident I can become debt free Reviewed on: 9th July 2020

excellent

Really easy and stress free. Staff are always helpful. Reviewed on: 9th July 2020

Excellent service

I have only had positive experiences with step change. The staff are very friendly and non judgemental. They make sure the options are the right ones and that you can afford the repayments etc. Using step change has taken a huge weight off my shoulders. Reviewed on: 9th July 2020

Excellent

Helpful, polite and professional nothing is a problem. Reviewed on: 9th July 2020

My life is back on track

step change is an excellent service , it has really changed my life. Before I was constantly worrying about my debt and was spiraling into a deep depression. I can now finally see an end to it and I will forever be grateful for their help. Every time I phone the staff are very helpful. Thank you so much step change. Reviewed on: 9th July 2020

Very good service will help anyone

Very good service will help anyone Reviewed on: 9th July 2020

Champions

They helped me through serve difficult times and still on going. This debt management company Is god sent for me. Always helpful God bless the staff who are Helping people like me Reviewed on: 9th July 2020

Absolute life changer

Step change , helped me change my life, this is not an exaggeration ! I was living in perpetual worry & stress. My financial worries were getting worse every day, i could see no end. Every day i would dred the postman coming with his inevitable demands from my creditors. Step change helped me get my life back on track and make my debt manageable; from 35 years of repayments to 6 years, they were remarkable. Every time i have conversations over the phone with them, they are always understanding and very knowledgable, ironically i will be forever in their debt . Kim Hunt Reviewed on: 9th July 2020

Sorted

I was paying a lot of money to some company to sort out my debts ,then i found out about stepchange who reduced my payments and did not charge a fee , thereby allowing me to pay more to my creditors Reviewed on: 9th July 2020

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