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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Terry cooke

Very helpful indeed, most welcome & thanks for assistance in financial matters Reviewed on: 13th July 2020

They've helped me a lot

I was in a lot of trouble , & didn't no where to turn, my wife heard about them on Martin Lewis show, I've never looked back, so pleased I took that step to talk to somebody who was so understanding. It saved our marriage. Reviewed on: 13th July 2020

Helpful, with no judgement

Helped me resolve my epic financial troubles a few years ago. With Stepchanges help I am slowly paying off my debts, and the updated accounts every year is helpful. There is an easy to read, and understand, 'what I owe and to whom', list. A lot of people do not mean to get into financial trouble, and there are a myriad of reasons why you can end up in this position, but good sound advice and help, are two of the most important things to help you if you get into difficulties. I just wish companies were not allowed to sell your debt on - none of mine are with the original people I owed money to - but apparently its big business, peoples debts - we do like to milk the life and soul out of people in the good old UK. Especially if they are vulnerable and in trouble - in Britain this seems to be an excuse to persecute, blame and judge people. Thank you Stepchange, for you help, kindness and the sterling job you are doing to help people in financial difficulties - which are only going to get worse as this damn pandemic, and its financial repercussions, get worse. Reviewed on: 13th July 2020

Help with debt management

When I suddenly found myself unemployed with lots of debt I didn’t know who to turn to and a friend suggested I talk to StepChange for advice. I can never thank them enough for the help and advice I was given, they literally helped keep me sane at a horrendous time in my life. Six years on and I am almost debt free. Thank you StepChange. Reviewed on: 13th July 2020

Very helpful

I am very happy the help I got with you and please keep doing what you do God bless Reviewed on: 13th July 2020

A lifeline in a sea of turbulence

I cannot praise this organisation to highly. Professional, efficient and a friend when in need. Reviewed on: 13th July 2020

Awesome firm doing incredibly important work

They were understanding, professional and trustworthy Reviewed on: 13th July 2020

Helped me sleep at night....

Good customer service, friendly knowledgeable staff. Reviewed on: 13th July 2020

Amazing Help

me and my misses were in quite a mess no where to turn then I discovered Step change, they have helped us to turn our life around. Reviewed on: 13th July 2020

Step change the best thing i did for peace of mind

I had a rather large amount of money owed to creditors which was very worrying After contacting step change they helped me to turn this around and I only owe a Small amount in comparison to original amount I recommend this service to anyone in financial problems Reviewed on: 13th July 2020

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