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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,664 reviews, last reviewed 15th Jul 2026
126100% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026
Jeffrey C's avatar
Jeffrey C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18665)

Helpful and supportive

5
From first contact on the website to speaking to them on the phone they have been helpful and supportive throughout. A huge weight off my mind and I wouldn’t hesitate to recommend them! Reviewed on: 14th July 2020
Esxmatt's avatar
Esxmatt

Excellent supportive service

5
I was very apprehensive about going into a debt management plan and very unsure of what to expect. From the first phone call I was put at ease and offered all the relevant support. The arrangement were very straight forward and I have not looked back once, starting the DMP has not only helped me financially but also my mental health and wellbeing. Reviewed on: 14th July 2020
Adele's avatar
Adele

Amazing debt management

5
I am nearly out of debt great support and helps budget and 1 monthly payment. I know I wouldn’t be nearly out of debt if it wasn’t for step change. They have made me realise I need to live by a budget Reviewed on: 14th July 2020
Khallr's avatar
Khallr

Changed my life

5
Helped me when I needed help most Reviewed on: 14th July 2020
Maria abdoh 's avatar
Maria abdoh

Changed my life

5
Helped me get back on track when I needed help I can't thank them enough Reviewed on: 14th July 2020
Maria abdoh 's avatar
Maria abdoh

Very supportive

5
Throughout the process Step Change have looked after me and given me a lot of support and assistance. I dread to think where I would have been without them. Reviewed on: 14th July 2020
Al Davies's avatar
Al Davies

Stepchange are so helpful

5
They go out of their way to help you, nothing too much trouble Reviewed on: 14th July 2020
Carlie Simpson 's avatar
Carlie Simpson

Saved my life

5
I got a little into debt due to a divorce, but then this was increased first of all by being out of work for 6 months, then through bad health and a nasty accident. Then to top it off - coronavirus stopped me from working. Stepchange have been phenomenal with giving me information, put me on a DMP and it has taken a HUGE weight off my shoulders. I am working from September and hope to make overpayments once I am in that situation. I don't know that I'd still be here without their help as I was extremely depressed. Reviewed on: 14th July 2020
Dee's avatar
Dee

excellent

5
Every step we took was clearly explained and advice was always given. Excellent service. Reviewed on: 14th July 2020
Phill Collins's avatar
Phill Collins

They saved my life....

5
I was so stressed and felt like I wa sinking in debt. As soon as I got paid three quarters of it would go to credit card debt. I would have threatening letters from banks etc as soon as StepChange gook over they literally saved my life. Thankyou StepChange. Reviewed on: 14th July 2020
Jemma's avatar
Jemma

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