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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

simply amazing charity

Step Change has done amazing things in supporting me and my family during a turbulent time, they are simply brilliant and deserve much recognition for what they do - good luck Step Change Reviewed on: 12th July 2020

helped me keep my home

Brought me out of a very worrying stressful situation. With the support of Stepchange I am now managing my finances much better. Reviewed on: 12th July 2020

Simply the best

They are extremely knowledgeable, and have never been nothing other than professional all the time Reviewed on: 12th July 2020

Life changing

Together with Step change I have overcome what felt like a mountain. Without their help I would still be stuck living day to day and unable to plan for the future, they have my upmost respect and I recommend to all who have debt problems. Reviewed on: 12th July 2020

Superb

helped me so much.super friendly and helpful Reviewed on: 12th July 2020

One day everything is okay then the next

Was really scared to pick up the phone and contact step changes, i thought they was going to judge about my situation and not even try to help. Cut the long story short i was thinking of taking my own life for less than 8k. I was worried about what would happen if bailiffs came to my address and what my family would think. But it was nothing what i seemed they was more than helpful understood my situation tried working out the best solution for myself in the best affordable way. I would like to say if anyone is suffering from debts big or small please do get in touch with step changes. Don't let the outcome become worser than it already is seek help before it is too late. Reviewed on: 12th July 2020

Amazing

I was left in A lot of debt and I was scared. A friend recommended Step change the relief I felt after talking to them knowing I could do this it would just take A little bit of time. And today they still help me I'm kept updated with everything. I'm extremely grateful to step change and everyone who works there they deserve this award. Reviewed on: 12th July 2020

Exceptional

These people are totally professional so if you have financial concerns don’t sit worrying get in touch with them and they will guide you every step of the way to a worry free life again Reviewed on: 12th July 2020

Excellent

Sympathetic..wish I’d found you sooner Reviewed on: 12th July 2020

Above and beyond!

Step Change have helped me to change my life around! Their customer service team are excellent and so easy to speak to, as speaking about your personal finances can be very daunting! I couldn’t of asked for anything better, and after a few years of being on a DMP, they are still continuing to help me. Thank you. Reviewed on: 12th July 2020

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