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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent service ..

Excellent service I got the help to bring a new living life free from Debt Reviewed on: 27th May 2026

Stepchange takes the mental and emotional burden off...

Stepchange takes the mental and emotional burden off managing your debt. it can be stressful and draining porcess, but they handle all of it for you and always take your mental well being into account. Reviewed on: 27th May 2026

My debt solutions

Found it very easy to set up and get updates Reviewed on: 27th May 2026

Very helpful when ever I've need advice or help

Very helpful when ever I've need advice or help Reviewed on: 27th May 2026

Easy to talk to people very friendly and no judgment...

Easy to talk to people very friendly and no judgment Reviewed on: 27th May 2026

Awesome advisors

I was in such a situation that I need someone to guide and show me the way out. stepchange team supported me at every single step and gave me best possible advice Reviewed on: 27th May 2026

Help and advise

Really helpful when advice was needed Reviewed on: 27th May 2026

My life feels a little bit more manageable now

My life feels a little bit more manageable now Reviewed on: 27th May 2026

Stepchange took away the stress of debt

StepChange helped me to find a way to repay my debts and take away the constant stress and worry. Whenever I need to call them they are very helpful and resolve any issues quickly. It’s good that I can see how my repayments are going with monthly statements but you can go on their website whenever you need to if you want to check something. Reviewed on: 27th May 2026

Excellent service in this very stressful time

Excellent service in this very stressful time Reviewed on: 27th May 2026

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