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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16702 reviews)

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4.95

Based on 16,702 reviews, last reviewed 12th May 2026

95600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Service I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan ... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16702)

I owed a huge amount of money and had nowhere to turn.

I owed a huge amount of money and had nowhere to turn. Now I have paid well over half and will be debt free in a couple of years Reviewed on: 6th May 2026

Good customer service and good job done

Good customer service and good job done Reviewed on: 6th May 2026

Highly professional and helpful staff

Highly professional and helpful staff Reviewed on: 6th May 2026

Step Change helped make a change

Step Change help turn a horrid sinking feeling into a manageable situation with light at the end of the tunnel. Reviewed on: 6th May 2026

So helpful when you phone up and friendly.

So helpful when you phone up and friendly. Reviewed on: 6th May 2026

This charity is quite frankly amazing!

This charity is quite frankly amazing! Helpful caring no question was too much to ask explained everything step by step with absolute reassurance with each step. Reviewed on: 6th May 2026

I've been with Stepchange for 20 years.

I've been with Stepchange for 20 years. There are an excellent company, peace of mind, when helping with manage my debt. I love to do everything online now, next year our connection will end. The academy through a very difficult time in my life, and provided me with peace of mind. Forgive the pun, "they're absolutely fabulous". Reviewed on: 6th May 2026

I am a part of DPM with StepChange.

I am a part of DPM with StepChange. All steps were easy to understand and smooth. Reviewed on: 6th May 2026

Found the people very helpful and easy to talk to, t...

Found the people very helpful and easy to talk to, took a lot of pressure of me after talking to them. Very easy to fill out the forms of income and out goings and a feeling of relief that I had actually done something about my problems. Reviewed on: 6th May 2026

Very helpful and not judgemental

Very helpful and not judgemental Reviewed on: 6th May 2026

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