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StepChange: Debt advice reviews

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4.95
Based on 16,701 reviews, last reviewed 12th May 2026
95550% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very professional and easy to liaise with to resolve... Very professional and easy to liaise with to resolve my financial situation. They took care of it , contacting the companies etc Reviewed on: 12th May 2026
Andy Mc's avatar
Andy Mc

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16701)

The staff at StepChange are so busy and not always a...

5
The staff at StepChange are so busy and not always available right away. But when they come back or you can get through they are empathetic, honest and friendly. I have multiple debts and couldn't make heads or tails of it. Now my debts are reducing monthly on month. And that's because of the help from StepChange Reviewed on: 6th May 2026
Shaun h's avatar
Shaun h

Getting Help

5
Like most people I felt embarrassed regarding my debt, thankfully SC were extremely helpful from the off explaining everything moving forward, I would definitely recommend contacting them as early as possible for their advice. Reviewed on: 6th May 2026
A D's avatar
A D

From worrying to contentment.

5
From worrying to contentment. I was in a bad place and they really helped me to turn it around Reviewed on: 6th May 2026
marillion's avatar
marillion

Very good with advice and debt management help

5
Very good with advice and debt management help Reviewed on: 6th May 2026
Kerry E's avatar
Kerry E

Absolutely brilliant customer service from start to...

5
Absolutely brilliant customer service from start to finish, expert advice when I was so low in my financial circumstances. I Didn't see a way out but after talking to them they gave me a few options then discussed the best of those options to me. Would highly recommend if you are going through financial difficulties. Also not judgmental at all and put you to ease straight away, justvwished I had called sooner. Reviewed on: 6th May 2026
Leon T's avatar
Leon T

Help when I needed it most

5
I was struggling and didn't know where to go or what to do. StepChange helped me every step of the way Reviewed on: 6th May 2026
Carole from Manchester 's avatar
Carole from Manchester

Helped me to become debt free.

5
Helped me to become debt free. Excellent charity, don't know what I would have done without their help. Reviewed on: 6th May 2026
Diane 's avatar
Diane

Staff always lovely and helpful, long waits are anno...

5
Staff always lovely and helpful, long waits are annoying but understandable due to the amount of people the service helps Reviewed on: 6th May 2026
Sheryl Rowbottom's avatar
Sheryl Rowbottom

Life changeing

5
It took me a very long time to make that call to stepchange, but when I did it took a weight off my shoulders they were absolutley amazing Reviewed on: 6th May 2026
Wendy gee's avatar
Wendy gee

I owed a huge amount of money and had nowhere to turn.

5
I owed a huge amount of money and had nowhere to turn. Now I have paid well over half and will be debt free in a couple of years Reviewed on: 6th May 2026
Faye Spencer 's avatar
Faye Spencer

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