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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,650 reviews, last reviewed 28th Jun 2026
188650% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026
Sharon Peart's avatar
Sharon Peart

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18650)

Good job

5
Satisfied about your support in my dept Reviewed on: 27th May 2026
Nurra Hooper's avatar
Nurra Hooper

I am at the end of a debt management plan and step c...

5
I am at the end of a debt management plan and step change have been amazing and very supportive throughout Reviewed on: 27th May 2026
Lucy e's avatar
Lucy e

Your best friend during time of problems

5
Always offer solution and ways to help and solve the problem. Not patronising at all. Reviewed on: 27th May 2026
Jitendra G's avatar
Jitendra G

StepChange has the taken every worry I had and boxed...

5
StepChange has the taken every worry I had and boxed it up so that by me making a manageable monthly payment I have have no hassle from amy previous debts Reviewed on: 27th May 2026
Lisa E's avatar
Lisa E

Great service, simplified for everyone, amazing peop...

5
Great service, simplified for everyone, amazing people to talk to, very patient, u see stand and kind Reviewed on: 27th May 2026
LiM's avatar
LiM

Absolutely amazing.

5
Absolutely amazing. Very helpful. I was sceptic at the beginning but had no other choice and accepted help from StepChange. I will do it again without hesitation. Definitely recommend if you are struggling with your debts. Things happens in life without expecting. Thank you very much. You all doing an amazing work. Reviewed on: 27th May 2026
Ramo's avatar
Ramo

Very caring and understanding.

5
Very caring and understanding...was worried about financial status but after speaking with stepchange the supported and guided me through there process. Reviewed on: 27th May 2026
David M's avatar
David M

They really helped me very helpful & explained every...

5
They really helped me very helpful & explained everything to me I am still with them got away to go before I am debt free I have not got the worry with being with step change fantastic company thank you Reviewed on: 27th May 2026
Shirley M's avatar
Shirley M

I have been with stepchange for 13 years & they are...

5
I have been with stepchange for 13 years & they are brillant helping you get out of debt i would recommed them Reviewed on: 27th May 2026
Yvette m's avatar
Yvette m

Stepchange are a life raft for people like me

5
Stepchange are a life raft for people like me who gets stuck in a spiraling debt crisis. There's no judgement and everything is free. I was almost scammed by a private company but thankfully I found Stepchange. It can be difficult to contact them by phone as they are likely understaffed from lack of funding. But they have an email you can contact and that tends to be quite quick. Reviewed on: 27th May 2026
Aarron Marshall's avatar
Aarron Marshall

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