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StepChange: Debt advice reviews

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4.95
Based on 16,705 reviews, last reviewed 12th May 2026
95750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very helpful & informative guidance. Very helpful and informative guidance. Clear communication at all times with my repayment process and clearing my debt. Everyone was so nice! Reviewed on: 12th May 2026
penelope davis's avatar
penelope davis

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16705)

I am a part of DPM with StepChange.

5
I am a part of DPM with StepChange. All steps were easy to understand and smooth. Reviewed on: 6th May 2026
Darek Budrewicz 's avatar
Darek Budrewicz

Found the people very helpful and easy to talk to, t...

5
Found the people very helpful and easy to talk to, took a lot of pressure of me after talking to them. Very easy to fill out the forms of income and out goings and a feeling of relief that I had actually done something about my problems. Reviewed on: 6th May 2026
Mrs G's avatar
Mrs G

Very helpful and not judgemental

5
Very helpful and not judgemental Reviewed on: 6th May 2026
ade_sando2002@yahoo.fkm's avatar
[email protected]

Customer service excelling

5
Excellent service with great solutions. Advisors very skilled and professional. Reviewed on: 6th May 2026
ferteix's avatar
ferteix

Fromstart you guys have helped me so much and stopp...

5
From start you guys have helped me so much and stopped the constant worry of dept issues Reviewed on: 6th May 2026
Barry 's avatar
Barry

Step Change AMAZING

5
I was at my wit's end until I found Step Change. They helped so much and literally took control contacting all my debtors arranged monthly payments and kept me up to date. Reviewed on: 6th May 2026
C pascoe's avatar
C pascoe

got into a bit of trouble with spending to much on c...

5
got into a bit of trouble with spending to much on credit cards and needed some advice Reviewed on: 6th May 2026
mr d's avatar
mr d

we give them money a set amount and creditors leave...

5
we give them money a set amount and creditors leave us alone and they deal with them Reviewed on: 6th May 2026
andrew w's avatar
andrew w

They got my life back on track and now I can see lig...

5
They got my life back on track and now I can see light at the end of the tunnel Reviewed on: 6th May 2026
Jan b's avatar
Jan b

Non judgemental advice

5
Non judgemental advice which was very helpful as I was nervous about calling Reviewed on: 6th May 2026
Kelly T's avatar
Kelly T

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