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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Very good and they are always happy to help

Very good and they are always happy to help Reviewed on: 27th May 2026

Step change.

Step change. Have helped me get back in control of my money. I've also learnt to budget better and looking forward to being debt free Reviewed on: 27th May 2026

Very understanding and helpful advice and recommenda...

Very understanding and helpful advice and recommendations from the staff. Understand the predicament and anxiety of the person in debt. Reviewed on: 27th May 2026

I was in a complete mess financially

I was in a complete mess financially and Step Change came to the rescue, it was stress free, they have been amazing and I now don’t have financial stress. I would highly recommend. Reviewed on: 27th May 2026

Very helpful and understanding of my needs RE my debts

Very helpful and understanding of my needs RE my debts Reviewed on: 27th May 2026

Very good contact via web and phone.

Very good contact via web and phone. Pleasant to chat with and very supportive. Really put my mind at ease. Reviewed on: 27th May 2026

Very helpful.

Very helpful. Good advice given. Reviewed on: 27th May 2026

just brilliant from start to finish

just brilliant from start to finish Reviewed on: 27th May 2026

I got into debt from losing my job due to injury.

I got into debt from losing my job due to injury. Stepchange sorted out a plan which I could afford and I am now close to being debt free. Reviewed on: 27th May 2026

The best day when I contacted stepchange.

The best day when I contacted stepchange. I can’t thank them enough. I have got my life back. Not digging into debt anymore. Genuine straight forward advice. Reviewed on: 27th May 2026

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