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StepChange: Debt advice reviews

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4.95
Based on 16,708 reviews, last reviewed 12th May 2026
95900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Stepchange changed my life Stepchange changed my life and lifted the shame I felt about the debt I had accrued helping my parents. I felt so worried that I couldn't pay off the ... Read more Reviewed on: 12th May 2026
NODebt's avatar
NODebt

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16708)

we give them money a set amount and creditors leave...

5
we give them money a set amount and creditors leave us alone and they deal with them Reviewed on: 6th May 2026
andrew w's avatar
andrew w

They got my life back on track and now I can see lig...

5
They got my life back on track and now I can see light at the end of the tunnel Reviewed on: 6th May 2026
Jan b's avatar
Jan b

Non judgemental advice

5
Non judgemental advice which was very helpful as I was nervous about calling Reviewed on: 6th May 2026
Kelly T's avatar
Kelly T

Due to unforseen circumstances this is the 2nd time...

5
Due to unforseen circumstances this is the 2nd time ive used stepchange I found the customer service team very helpful and knowledgeable and they explained every step I needed to take and everything went smoothly. They did all the leg work by contacting my creditors and explaining what I was going through and they have releived all the stress I was going through Reviewed on: 6th May 2026
MR M's avatar
MR M

Friendly and professional service which earned my tr...

5
Friendly and professional service which earned my trust. Reviewed on: 6th May 2026
TM's avatar
TM

Great service!

5
Great service! Helpful and understanding. Reviewed on: 6th May 2026
Lukasz R's avatar
Lukasz R

Always there for people in need.

5
You are always there for people who are desperate to get their lives back and prevent tragedy from happening to some families. No one can rate your work that you render to people. So thank you so much. Reviewed on: 6th May 2026
Abraham 's avatar
Abraham

Calling Step Change changed my life.

5
Calling Step Change changed my life. I was crumbling under mounting debt, out of options and full of shame. I waited almost a year to call them out of fear and embarrassment, but wish I'd done it sooner. The team of advisors are kind, reassuring and completely non-judgemental. They have me simple, straightforward step by step actions to take to get things back under control. If you are hesitating or putting off calling, just do it. Reviewed on: 6th May 2026
Amy A's avatar
Amy A

Excellent service easy to talk too

5
Excellent service easy to talk too Reviewed on: 6th May 2026
Yonem A's avatar
Yonem A

Worry gone!

5
I was so worried and didn’t know what to do until stepchange was recommended to me. The initial call was about 2 hours long but by the end of it I felt so much better. I didn’t feel judged in any way and it was a solution I didn’t know was available. Reviewed on: 6th May 2026
TS's avatar
TS

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