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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

My debt solutions

Found it very easy to set up and get updates Reviewed on: 27th May 2026

Very helpful when ever I've need advice or help

Very helpful when ever I've need advice or help Reviewed on: 27th May 2026

Easy to talk to people very friendly and no judgment...

Easy to talk to people very friendly and no judgment Reviewed on: 27th May 2026

Awesome advisors

I was in such a situation that I need someone to guide and show me the way out. stepchange team supported me at every single step and gave me best possible advice Reviewed on: 27th May 2026

Help and advise

Really helpful when advice was needed Reviewed on: 27th May 2026

My life feels a little bit more manageable now

My life feels a little bit more manageable now Reviewed on: 27th May 2026

Stepchange took away the stress of debt

StepChange helped me to find a way to repay my debts and take away the constant stress and worry. Whenever I need to call them they are very helpful and resolve any issues quickly. It’s good that I can see how my repayments are going with monthly statements but you can go on their website whenever you need to if you want to check something. Reviewed on: 27th May 2026

Excellent service in this very stressful time

Excellent service in this very stressful time Reviewed on: 27th May 2026

Was feeling, desperate, ashamed and worried from the...

Was feeling, desperate, ashamed and worried from the first initial call I felt better than had in months & had an idea of how to move forwards. No judgement, no bias just polite, friendly and helpful. Reviewed on: 27th May 2026

Good advice but not always easy to contact

Step Change are very knowledgeable about debt and what things are available to deal with it. They're not always very easy to contact by telephone, no doubt because their service is in high demand, which makes it difficult because I'm working and can't make long calls/be on hold for long periods during the week. I find it does take quite a while for them to respond to email contact. Reviewed on: 27th May 2026

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