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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent service

The support I received was invaluable. They helped every step of the way and I was never made to feel at fault for my debt problem. Not having to deal with the creditors letters and phone calls reduced my stress. It took a while but I am almost debt free and have gained back my self respect. I would not be in this position without their help. Reviewed on: 11th July 2020

Helpful and reassuring

I’ve used Stepchange for around 4 years now and found them to be nothing but helpful and reassuring in what can be stressful times. Reviewed on: 11th July 2020

Very helpful organisation

Helped me get my financial situation in order quickly and easily. Reviewed on: 11th July 2020

Excellent

Couldnt ask for more friendly help Reviewed on: 11th July 2020

Excellent support and service

Step Change have given men excellent support and service. Reviewed on: 11th July 2020

Helpful / understanding /professional

At a time when we were worried sick they helped to lift some of the anxiety from our shoulders Reviewed on: 11th July 2020

Excellent company

Have already recommended them to many friends and relatives all of whom have contacted them and been very pleased with the service. A great service for those in need. Reviewed on: 11th July 2020

simply the BEST

since the loss of my wife,Anne, in January 5th 2009 Steppchange has kept me going, without their help I would be with Anne, they have kept me from leaving my Son,Daughter and 4 special Granddaughters so they are wonderful team from the Top to the best workers. Reviewed on: 11th July 2020

Easiest way to get help.

I’d heard about StepChange when I was in a considerable amount of debt. The help was great, completely non judgmental, the process was easy. Best of all I’m nearly debt free with their help. Reviewed on: 11th July 2020

Amazing

Stepchange have been amazing with helping me with my money problems! They are always on hand to answer any questions, help if my situation changes! Wouldn’t be in the position I am without them!! Reviewed on: 11th July 2020

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