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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18080 reviews)

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4.92

Based on 18,080 reviews, last reviewed 28th May 2026

161550% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service. Great service.................. Great service. Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18080)

Fantastic service

Always make me feel at ease and stress free when it came to sorting out my debts Reviewed on: 8th July 2020

They do what they can to help in a difficult situation

They helped me deal with creditors in a fair and honest way so I can pay off my debts sensibly without suffering real hardship. Reviewed on: 8th July 2020

Amazing help

I had got myself into a financial state things came to a head when my ex-employer with-held my pay, turned to step change who guided me through the process and carry on supporting me with any queries. Reviewed on: 8th July 2020

Excellent value

You made us feel like we could live again. Reviewed on: 8th July 2020

Top customer service

Always easy to speak too and feel valued as a service user. Sorted my problems with dignity and respect. Reviewed on: 8th July 2020

A warm hug!

Lovely people who genuinely care about your situation and you. Reviewed on: 8th July 2020

Mr C Francis

Top Notch and so far so good. Many thanks for your support. Kind regards, Mr C Francis Reviewed on: 8th July 2020

Turn your frown upside down

From the first contact Step Change have helped me sort my debts into a repayment plan that I can afford The team are constant in their kindness and empathy. I feel reassured when I get in a panic or upset and scared I would highly recommend Step Change I am now able to sleep again Thankyou so vey very much Reviewed on: 8th July 2020

Relaxing and professional environment.

Amazing customer service, genuinely cares for their clients and interest. also sort out the best deals and offer a very helpful, honest and best advise in relation to debt management in very friendly and very professional environment. Reviewed on: 8th July 2020

Best debt advice agency

Friendly and empathetic advisors got my DMP set up within two weeks. The pressure lifted off my family and me. I would be pleased to recommend to people needing advice and help. Reviewed on: 8th July 2020

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