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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18083 reviews)

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4.92

Based on 18,083 reviews, last reviewed 28th May 2026

161700% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hard work to get it all set up initially Hard work to get it all set up initially Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18083)

The best way to deal with debt

Here is a charity where the staff will understand your debt and related problems, and help you to develop a realistic plan for getting out of debt; as this plan is implemented, Step Change staff will be there to help you all the way. Reviewed on: 8th July 2020

Amazing

Mostly caring, understanding customer advisors Reviewed on: 8th July 2020

Steps to stress free

We were extremely worried and stressed about our financial situation which was effecting our health and wellbeing’s. Our bank was unable to help us and recommend us to Steps change debt charity. From our first call to them we felt there was someone who understood our problems and were not judgemental , what a relief, Such wonderful advisors took us step by step through the whole procedure, we called them when ever we were unsure , and each time we phoned they were wonderful.This is a Charity who deliver and deserve to be recognised for there ongoing and good work. Reviewed on: 8th July 2020

Step change are Amazing!

Ever since I first spoke to step change they made me feel a lot calmer and at ease about my debts. I didn’t know what my life would turn out like with being scared of my finances, now I am in a debt management plan it has helped my mental health and finances a lot and I am forever grateful for the the guidance and support from the team. Reviewed on: 8th July 2020

Great people, very helpful

Very helpful and friendly people who don't judge you! Reviewed on: 8th July 2020

Finally debt free

Been very supportive throughout my plan couldn’t have become debt free without their help Reviewed on: 8th July 2020

Stepchange

Stepchange helped me with my finances very pleased with there service Reviewed on: 8th July 2020

Step Change is a Life Saver

Debt that builds up and then hits you in the face is terrifying. Without the help and support that they have given me, I would not have coped with the situation I was in. Reviewed on: 8th July 2020

Sons money problems

I got in touch with stepchange to get help for my son. They have been amazing once I’d sent all debt and financial details they sorted it all out. One payment each month to them and they then pay it out to debtors. Less stressful life now couldn’t thank them enough. 5 star service also get a statement each month so I know what’s being paid out . Reviewed on: 8th July 2020

Excellent service

They have really sorted my life out and thank the excellent service they have given me Reviewed on: 8th July 2020

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