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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,084 reviews, last reviewed 28th May 2026
161750% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Without the support of Step Change I don’t think I c... Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026
Catherine M's avatar
Catherine M

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18084)

Excellent

5
Very helpful and very helpful excellent Reviewed on: 8th July 2020
Terence Butcher's avatar
Terence Butcher

best of the rest

5
Hav`ent been with them but in my view they have handled my personals absalutely perfectely my bet is on STEP CHANGE Reviewed on: 8th July 2020
David Risi's avatar
David Risi

GENUINE!!!

5
True professionals.A proper charity with genuinely good-intention to rely on when you need a helping hand the most. Reviewed on: 8th July 2020
Dipak's avatar
Dipak

Highly recommended for the 2020 Award

5
Absolutely, sensitively professionally in the delivery of their supportive services Reviewed on: 8th July 2020
Tony Ogefere 's avatar
Tony Ogefere

Peace of mind

5
After months of sleepless nights and worry. I contacted step change. They were understanding And very helpful. They dealt with everything professionally and quickly. Best decision I’ve made. I now have total peace of mind. Reviewed on: 8th July 2020
Jane smith 's avatar
Jane smith

Amazing

5
The team is very friendly and understanding, I’ve been with step change for some years and never once has any of the staff any other than helpful & reassuring. Reviewed on: 8th July 2020
Ann's avatar
Ann

very helpful

5
helped me in my debt management and spread my debts Reviewed on: 8th July 2020
nilam gill's avatar
nilam gill

Amazing

5
Really are amazing, got my right from dark place, and getting me back on my feet, excellant customer service. Thank you step change, really are life heros Reviewed on: 8th July 2020
Anna 's avatar
Anna

mr Kenneth marshalls experience.

5
We were astonished to find in 2015 that we had overcommitted on credit to a tune of 61,000 pounds.Various organisations had thrown money at us sometimes increasing our credit limits without us asking for it.We took full advantage of them.In February that year we determined to deal with this situation but had no idea how.Reluctantly we contacted Stepchange as pride had stopped me doing it before.With their help,support,guidance etc,since then we have reduced our debts to a figure of under 21,400 and are on course to be debt free in August 2024.We could not have done it without them.My advice to anyone in a similar position is do not hesitate,as i did,and consult with them at the earliest opportunity,you will not be disappointed with the outcome.Thankyou Stepchange. Reviewed on: 8th July 2020
kenneth marshall's avatar
kenneth marshall

A company that finally understands

5
I contacted Stepchange after trying to sort out my debts with 2 other companies. They were really understanding to my situation and I will finally be debt free in 5 years. Thank you Stepchange for a great service. Reviewed on: 8th July 2020
Sarah Walters's avatar
Sarah Walters

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