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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,087 reviews, last reviewed 28th May 2026
161900% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

I was worried about my increasing debt but step chan... I was worried about my increasing debt but step change made me feel at ease and offered great advice Reviewed on: 28th May 2026
Joanne M's avatar
Joanne M

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18087)

Great service

5
Very helpful staff and quick response to any issues. Highly recommended to anyone with financial problems Reviewed on: 8th July 2020
Renita's avatar
Renita

Excellent Service and Advice

5
Could no cope with the help I received Reviewed on: 8th July 2020
M Toumazos 's avatar
M Toumazos

Friendly advice & support!

5
Last year I found myself in a very scary & worrying place, both financially & mentally, but can honestly say that with the great service received from StepChange, I am in a much better place now a year later! Their patience, kindness & understanding of the situation I’d found myself to be in, was so appreciated & helped me greatly to deal with all aspects of my unfortunate circumstances. I cannot thank them enough & 100% recommend their services! Reviewed on: 8th July 2020
Lucy's avatar
Lucy

Excellent and clear advice, rescuing us from a tailspin of anxiety and confusion

5
After capricious, callous and ill-investigated advice from my bank of 30 years I was in a tailspin of anxiety and confusion. To be treated with respect by an Step Change adviser, who made everything clear and helped me explore options, was transformative, restoring self-respect and equilibrium. Every agency I had been dealing with respected Step Change procedures and all transactions became manageable, even when unexpected hitches arose. I just wish they were able to bring their clear thinking and entirely understandable advice to non-debt finance for those of us of small means but still needing to make financial decisions. Reviewed on: 8th July 2020
Boudicca's avatar
Boudicca

Amazing

5
So helpful, I felt so guilty for being in debt but they truly put my mind at rest. Reviewed on: 8th July 2020
C pascoe's avatar
C pascoe

Helped me hope again!

5
I was referred to Stepchange by a friend and was quite anxious about calling. However, everyone I spoke to was extremely kind and helpful and I was amazed at how quickly I could be debt free by have a proper DMP, without calling I would have never paid my debts off. Now I just have 24 months to go and I have hope again. So grateful for everything they have done I would definitely recommend them to others who are struggling Reviewed on: 8th July 2020
chergregory2089's avatar
chergregory2089

Highly recommended

5
Great advice, great support and follow up advice. Non judgemental and very understanding Reviewed on: 8th July 2020
Taylor's avatar
Taylor

Light in the deepest darkness

5
When we first contacted Step Change, we had reached the end of everything. Our income was entirely paying off debts so that we could then use the same credit cards (and go over limits) just to try and survive. After just one phone call I cried with pure relief - relief that there was a way out, relief that someone had been able to listen, relief that there really was hope. Step Change have rescued us. I can't bear to even think about what would have happened without them. Reviewed on: 8th July 2020
DW's avatar
DW

Supported me through a life crisis

4
Supported me through a life crisis - I had accumulated credit card debts after my divorce - StepChange helped me to schedule manageable repayments. Reviewed on: 8th July 2020
Howerd Oakford's avatar
Howerd Oakford

Excellent Service.

5
I was so frightened making that first call. But as soon as I spoke to an advisor, all that fell away. Your organisation has been so empathic and supportive, I stopped feeling so ashamed, that I got into financial difficulties. Thank you so much for your help and support. Reviewed on: 8th July 2020
bernie.piggott@yahoo.com 's avatar
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