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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18094 reviews)

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4.92

Based on 18,094 reviews, last reviewed 28th May 2026

162150% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful, consolidated all my debt and started t... Very helpful, consolidated all my debt and started the payment plan. Good advice and knowledge to assist me with the process. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18094)

Very good service

They are all very understanding and don't make you feel ashamed to be in dedt Reviewed on: 8th July 2020

Excellent service

I am receiving excellent service from stepchange since last 6 years , the team is very supportive and helpful I am really happy and much more relaxed since I am with stepchange. Thank you stepchange. Reviewed on: 8th July 2020

Excellent service, advice, and support all along my debt problems

I'm very happy with StepChange even with one month I was having money problems I could miss a month and carry on with payments the month after. Over all a very satisfactory service. Reviewed on: 8th July 2020

Enjoyable

Very professional in all they do Reviewed on: 8th July 2020

StepChange does what it says it does.

It's helped me clear a particular debt that was like a millstone around my neck. Reviewed on: 8th July 2020

Excellent

Excellent customer service and helpful staff very friendly and professional Reviewed on: 8th July 2020

The wonderful people

Thank you so much for helping me and saving my family life.thanks Reviewed on: 8th July 2020

Support and empathy tailored to me

Not knowing which way to turn, they made it so easy, with no judgment. I felt like a valued member of society and not someone who had been blamed For making bad decisions. I feel empowered and free. I can see my debt coming down which is empowering. I’ve kept to my side of the contract by not taking out any further credit. It’s very hard because I have no disposable income left at the end of the month but I can’t wait to be debt free and I know I can do it supported by StepChange Reviewed on: 8th July 2020

When I was low due to debt they were the people who sorted my life.

I have never needed help but I found myself at 59 needing to take a grip of f my life. Step change are there! Non judgmental and so helpful. Thank you people you were great Reviewed on: 8th July 2020

The Releif Of My Stress

Before Step Change took over my DMP I was being charged £40 a month by a company that did no more than forward my payments to my creditors. Step Change offers me counselling and advice to help me deal with my debt in an achievable manner. Reviewed on: 8th July 2020

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