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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Step change saved me!

The most amazing company ever! They couldn't be more helpful and so friendly, I felt so stressed with my debt and with one phone call they sure made me fee positive and motivated in life again. I thank every team member of step change for what yous have done for me. Reviewed on: 11th July 2020

Very helpful

Gave me all the information support and advice I needed to set up my Debt plan. Reviewed on: 11th July 2020

Helped me through dark times

Didn’t understand the credit system due to asperger’s. They helped me through every step of the way and supported me to paying my debt in manageable ways, while still being able to look forward to the future Reviewed on: 11th July 2020

Brilliant help

They have always been able to help me with my financial situation. Reviewed on: 11th July 2020

Help in my darkest hour

I feel positive about my financial future thanks to step change, they’ve help me so much, not just with my debt but also helped me through with a kind understanding voice at the end of a phone line. Top team Reviewed on: 11th July 2020

Peace of mind

They are all amazing. I slept for the first time in months after speaking with them. Reviewed on: 11th July 2020

Brilliant

Helped me through toughest time of my life and couldn’t be more grateful Reviewed on: 11th July 2020

Fantastic

StepChange have been wonderful in helping me budget and get my future back. There’s no judgment just understanding and thorough advice based on my circumstances Reviewed on: 11th July 2020

Always there to help

Step change are always sending debt advice and ways in which you can gain support. They are there whenever you encounter any financial issues and can usually do something to help you. Most of the advisors are more than just helpful, the only downside can be the call waiting times Reviewed on: 11th July 2020

Thank you Stepchange

After finding ourselves in financial difficulties some time ago, I plucked up the courage to contact Stepchange. It was the best thing I could have done, the people I spoke to made me feel that I wasn’t on my own and talked me through a debt management plan and it felt like they were holding my hand every step of the way. They are so professional and helpful. I have recommended many times. Reviewed on: 11th July 2020

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