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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,665 reviews, last reviewed 16th Jul 2026
75600% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026
Patricia rose's avatar
Patricia rose

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18665)

First class

5
Saved me a huge amount of heart ache in helping me out of my dept problems and can't thank them enough. Reviewed on: 11th July 2020
David wilson's avatar
David wilson

Great help

5
Really helpful after I got made redundant. With continued support Reviewed on: 11th July 2020
Wendy's avatar
Wendy

Positive valuable and practicable advice in a life of doubt.

5
My first contact with Step Change gave me hope of a possible future. I understood the language and the need for a full and frank exchange of information regarding my situation. Only an honest and open approach will bring a solution, and a future in which my financial state may be rectified. I would advise all in a similar situation to bring their problems to STEP CHANGE. Then they will begin to put their life back into good order. Reviewed on: 11th July 2020
Henry Aylmer's avatar
Henry Aylmer

Helpful, professional and caring

5
Nothing but positive comments on StepChange, so easy to deal with , always helpful and polite when I have had to contact the. Would highly recommend i you need financial help. Reviewed on: 11th July 2020
Lee Smith's avatar
Lee Smith

4th Emergency Service

5
These people are real life savers. They have enabled me to sleep at nights and start living my life again. I can’t recommend them highly enough and wish I had contacted them years ago instead of getting more and more in debt and losing weight through worry. Thank you for helping me get back on track. Reviewed on: 11th July 2020
Kaz's avatar
Kaz

They have helped me all the way so far ,I thoroughly recommend them.

5
I have a lot of debt and no job and these guys helped me sort out my payments in to a very affordable amount. That gave me peace of mind. Reviewed on: 11th July 2020
Dave Unsworth 's avatar
Dave Unsworth

Very helpful and friendly when talking to you

5
Helped me so much with my debts. Put me on a plan that is very manageable to me and always available to speak to with any problems or queries regarding default letters from creditors . So glad I found them. Reviewed on: 11th July 2020
Christine Faulkner's avatar
Christine Faulkner

Fantastic

5
These people really changed my life for the better. Thank you. Reviewed on: 11th July 2020
mark's avatar
mark

Amazing charity

5
just incredible what this charity does. It helps all sorts of people quietly and confidentially and quite literally saves lives. Reviewed on: 11th July 2020
Dennis Ranson's avatar
Dennis Ranson

Really helpful

5
This has changed my life. I really recommend it to anyone. Reviewed on: 11th July 2020
Manuel Dos Santos Reis's avatar
Manuel Dos Santos Reis

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