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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18040 reviews)

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4.92

Based on 18,040 reviews, last reviewed 27th May 2026

159650% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a bad place did nt know where to turn then... I was in a bad place did nt know where to turn then someone said step chage will help onece i phone them i felt happy they where so kind did not judge... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18040)

KNIGHTS IN SHINING ARMOUR

THEY HELPED ME THROUGH A VERY STRESSFUL TIME AND CONTINUE TO HELP ME EVEN NOW. Reviewed on: 8th July 2020

EXCELLENT

VERY PLEASED WITH THE HELP STEP CHANGE AS GIVIMG ME Reviewed on: 8th July 2020

Life savers

Turned my life around and got debt free. A new start thanks to stepchange. Reviewed on: 8th July 2020

Debt free at last

Step change have always kept me up to date with regular statements and advise with how to cope with my debts this month I have made my final payment and I am so glad I went with them. Reviewed on: 8th July 2020

A weight being lifted

Really helpful staff. I didn’t feel as though I was being judged about my debt at all. I have had my plan for a few years now and I am slowly getting things back on track. I can see light at the end of the tunnel now. I would definitely recommend Step Change to anyone struggling with debt. The sleepless night will disappear. Reviewed on: 8th July 2020

Great service

Great company which provides up to date information in a no judgmental way. Provide practical solutions to enable me to be debt free as quick as possible Reviewed on: 8th July 2020

Step change have allowed me to live again

Step change is always there to help . They listen and give you advice. Reviewed on: 8th July 2020

Took all my stress away!

The first time I contacted Stepchange, I was a mess mentally due to my financial difficulties and dept. Upon speaking to the advisors at Stepchange I was reassured instantly, I was given a lot of information and help in setting a budget plan. I don’t know what I would have done or where I would have been if Stepchange didn’t exist! A huge burden was lifted off my shoulders the minute my dmp started. I have now been with Stepchange for 4 years. All my debts will be paid off by next year. I can’t thank Stepchange enough, it’s only because of this charity I was able to get back on track mentally too. I would recommend them 100%. Thank you! Reviewed on: 8th July 2020

StepChange helped me recover my financial security

I was in a terrible state financially before I contacted Stepchange. It was affecting my mental health in a terrible way. I just couldn’t see a way out. They spent so much time talking to me and helping me sort out my finances from a mess to a manageable Payment plan and even contacted my creditors for me. I going to take a long time, but I can see light at the end of the tunnel and in the meantime, I have peace of mind and can live! Reviewed on: 8th July 2020

Happy Custom

The staff at Step Change are very friendly and helpful and always give good advice and excellent payment plans and always a phone call away if any problems crop up. Reviewed on: 8th July 2020

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