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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Helped me in my darkest time

Took control when I had lost it, supported me the whole way without any judgement. Congraluated me when I had debt no more! Reviewed on: 11th July 2020

you deserve to win this award

you helped me when times were at their worst, could have got through it without your help. since then i have remained debt free Reviewed on: 11th July 2020

Thank you Step Change!

Thank you Step Change for your excellent service, we could not have turned to a better place when we needed help. Reviewed on: 11th July 2020

lifesaving asssistance

My wife suddenly died of a massive hea Step to Change, recommended by a fully reliable counsellor. They made it so easy to complete their qualification papersrt attack reducing our joint income by over £1500 per month, leaving me with about net 1400 per month but with funeral bills £4000 and same outgoings except for food totalling about £2700. There was no option to contact Step to Change who helped immediately and efficiently. Based upon my experience with them up to this date I would recommend them. Reviewed on: 11th July 2020

Life saver

I was stressed and depressed thinking how I was going to pay back my loans and credit card after I lost my job and became a single mum . So glad I called step change they were friendly and understanding and helped me set up a payment plan I can afford . They saved my life Reviewed on: 11th July 2020

Great people great advice

I was suddenly bereaved and just as suddenly found to be hopelessly in debt. I had no idea, I didn’t know what to do. I was told about Stepchange. They were so kind but also very professional. Nothing seemed to be insolvable. I’m not yet out of debt but can sleep at night now and have been able to grieve. Reviewed on: 11th July 2020

Fantastic Support

The team at StepChange have provided an extremely professional, knowledgeable and compasionate service from the very first point of contact. For me they have provided the comfort that a well run organisation is on your side and ready to provide the education, understanding and support in what can be truly distressing times. I wish all of the team all the very best. Reviewed on: 11th July 2020

Peace of mind

I was juggling my finances taking from one creditor to pay another and getting to the end of my tether then Step Change was recomended to me oh the relief someone was there to listen and help without judging ! Iam now on an affordable payment plan and get updates every month and if anything is trobling me I can contact Step Change for advice all I can say is a huge Thank you Reviewed on: 11th July 2020

The right advice at the right time

Always there to help think through your options, soft spoken staff, very down to earth. Will recommend them to anyone in need of a guide Reviewed on: 11th July 2020

Excellent, understanding, genuine, helpful

When I first contacted Stepchange, I was nervous and my finances were in a mess due to some personal circumstances. They were so easy and understanding to talk to and devised a DMP that works for me. The advisors work with you on every review and genuinely try to help. Being with Stepchange has improved my finances and I feel more in control to stay on top of things. Thank you Stepchange! Reviewed on: 10th July 2020

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