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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,002 reviews, last reviewed 27th May 2026
157750% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

An good service.. An excellent service to help those who need help, and gives a lifeline.. unfortunately it is difficult to get through on the phone, which is frustrat... Read more Reviewed on: 27th May 2026
Judy H's avatar
Judy H

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18002)

Very helpful and friendly

5
I was very anxious and nervous about my debt but contacting step change was the best thing I did concerning my debt. Amazing service with excellent staff. I would be lost without them. Reviewed on: 8th July 2020
Carl's avatar
Carl

Absolute God Send

5
I was a post man who during the privatisation was put on reduces hours. When my children came along we were in such a bad state financially! I have now gone to being a debt advisor with Stepchange and have completely changed my life for the better! Reviewed on: 8th July 2020
Paul Anthony Lamb's avatar
Paul Anthony Lamb

Excellent service

5
Totally efficient,friendly and professional and also very helpful Reviewed on: 8th July 2020
Arun Dattani's avatar
Arun Dattani

Fantastic

5
Take all the pain and fear from money matters away Reviewed on: 8th July 2020
Mark Scott's avatar
Mark Scott

Amazing amazing amazing

5
I can easily say they’ve saved me from lost their direct me and always being there for me. Amazing amazing amazing Reviewed on: 8th July 2020
Majdi Nasour's avatar
Majdi Nasour

Great

5
Brilliant too deal with in every way ! Never use this word lightly. But Faultless ! Five Star. ! Reviewed on: 8th July 2020
Russell's avatar
Russell

Helpful

5
Helped with the initial set up and do all of the hard work. They keep me on target to help towards clearing my debts. Reviewed on: 8th July 2020
John Fleming's avatar
John Fleming

So Helpful and Friendly

5
I have always found Stepchange very supportive, they are always there to support you. Reviewed on: 8th July 2020
Tony Jackson's avatar
Tony Jackson

I can finally sleep!

5
After falling into debt through being a single parent of an autistic child, although I work full-time there is never enough to make ends meet and I got into the cycle of living off credit credits and continually consolidating. At one point I was working 40 hours a month overtime just to keep up and reached breaking point. Step Change helped me take control and sleep again not to mention spend quality time with my child. Everything was explained so clearly and it was easy to set up my DMP. They have been at the end of the phone or email for every wobble and query I have had. Step Change are amazing! Reviewed on: 8th July 2020
Kim's avatar
Kim

Helped me sort out my finances

5
Very good have dealt with them for about 4 years Reviewed on: 8th July 2020
S Smith's avatar
S Smith

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