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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17963 reviews)

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4.92

Based on 17,963 reviews, last reviewed 27th May 2026

155950% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help me to be debt free with easy to manage installm... Help me to be debt free with easy to manage installments and yearly review to manage my budget. Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17963)

Friendly service

I have been with Stepchange since 2013 and they've been excellent. I would definitely recommend. Reviewed on: 8th July 2020

Excellent service

Very helpful and compassionate at a very difficult time Reviewed on: 8th July 2020

Absolutely amazing

Step change have been amazing and have given me a chance to live again. Reviewed on: 8th July 2020

Thankyou

Stepchange have saved my sanity; they helped me when i needed it the most, i dont know where id be now without their help and support Reviewed on: 8th July 2020

Brilliant

55k down to 10k. Few hiccups along the way but have looked after me when unforeseen circumstances came along. Great firm Reviewed on: 8th July 2020

Brilliant support

very informative and supportive, helped me budget and contacted my creditors with the proposed debt management plan. Best thing I did contacting them. Reviewed on: 8th July 2020

Always there to listen.

I got myself in a bit of a mess with debt. I felt like everything was going wrong and it was affecting my mental health in a bad way. Stepchange helped me manage my debt and eased the pressure 10 fold. Thank you Reviewed on: 8th July 2020

Amazing and helpful

I’ve had a plan for 7 plus years and they have help every step of the way. Keeping the wolf from the door, I wouldn’t have got out of my financial mess I was left in by a ex with their kind and helpfulness. Absolutely amazing!!!! Couldn’t speak highly enough about them Reviewed on: 8th July 2020

Excellent to use

I have used Step Change and they get you on the correct path to sort out your problems. They don’t push you into a plan that won’t work for you. The staff talk to you in a friendly way and don’t talk down to you or say how silly you are all in all Step Change put you at ease and work with you and keep you up to date all the way through setting up your plan. Thanks to them they took a lot of weight off my mind. Thank you for the help Reviewed on: 8th July 2020

Great Help

What a relief,having buried my head with my problem dept ,one phone call a few forms to fill in and back to my normal happy self, Thank You for all your help Reviewed on: 8th July 2020

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