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StepChange: Debt advice reviews

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4.92
Based on 17,901 reviews, last reviewed 27th May 2026
153000% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

not much to say other than exceptional organisation... not much to say other than exceptional organisation that gives you 6th emergency service PEACE OF MIND Reviewed on: 27th May 2026
robert wooding's avatar
robert wooding

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17901)

Got me out of trouble!

5
Outstanding from string up my DMP to assisting with any issues. Would recommend to anyone. Reviewed on: 8th July 2020
James's avatar
James

Amazing charity

5
They helped me when I was on the edge of losing everything Reviewed on: 8th July 2020
lisa haresnape's avatar
lisa haresnape

Great

5
make you feel that there is help out there when you need it Reviewed on: 8th July 2020
emma's avatar
emma

excellent service

5
Helped me with all my debts and go through everything in detail excellent Reviewed on: 8th July 2020
anda myhan's avatar
anda myhan

Very happy the people talk to u and not say a bad word about what trouble u r in

5
Help me so much with my money troubles Reviewed on: 8th July 2020
Denise cowley's avatar
Denise cowley

Excellent service

5
Helps me with my debt can’t Fault them excellent service Reviewed on: 8th July 2020
Nicole surman's avatar
Nicole surman

Lifesavers

5
They helped me deal with debt in a way I never imagined. Amazing! Reviewed on: 8th July 2020
Jo's avatar
Jo

Perfection

5
Helped me in so many ways all the way through my plan. Gave suggestions and helpful tips. Easy to sort and use. Reviewed on: 8th July 2020
luk3's avatar
luk3

Super

5
Absolutely amazing they handled my case with out judgment and would definitely advise people to speak to them and understand how people can get themselves in to trouble Reviewed on: 8th July 2020
Tracy Pearson's avatar
Tracy Pearson

An incredible comfort in very bleak times.

5
StepChange has been absolutely brilliant over the six years I have had a DMP. Every single person who answered the phone to me was calm and made a real effort to make sure I felt like a valued human being at a time when I felt I had failed. They helped me to get back on track and now I am out of debt. I couldn’t have done it without them and I am so grateful to them all. Reviewed on: 8th July 2020
Chrissie 's avatar
Chrissie

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