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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Amazing charity that has saved me in so many ways

I had mounting debt due to uninformed, naive decisions to get credit cards at the age of 18 and get lured into getting more and more cards with bigger limits. I had, mounting debt and I was getting very stressed out and having incredibly dark thoughts and sleepless nights over my debt from these irresponsible lenders. A colleague, recommended stepchange and they’ve changed my life. I’m on a debt management plan for all my debts which was so easy to set up and I really am grAteful for stepchange. Without them I may not be here still. Reviewed on: 11th July 2020

Mark P

I’ve been with stepchange for several years and must say they have dealt with me fair and they are very understanding I would recommend them to anyone who are in debt to call them as they do not judge You to . Reviewed on: 11th July 2020

Amazing help

Stepchange really helped me out when i didnt know what else to do. They managed to deal with all my debts and sorted out payment plans for me. The staff are very helpful and friendly Reviewed on: 11th July 2020

Finally a full nights sleep!

Since using stepchange I can stop worrying about my debts being paid. They handle everything. Before I couldn’t see a light at the end of the tunnel and stepchange put me on the right road to find that light. I feel less worried and stressed. Reviewed on: 11th July 2020

Helped me in my darkest time

Took control when I had lost it, supported me the whole way without any judgement. Congraluated me when I had debt no more! Reviewed on: 11th July 2020

you deserve to win this award

you helped me when times were at their worst, could have got through it without your help. since then i have remained debt free Reviewed on: 11th July 2020

Thank you Step Change!

Thank you Step Change for your excellent service, we could not have turned to a better place when we needed help. Reviewed on: 11th July 2020

lifesaving asssistance

My wife suddenly died of a massive hea Step to Change, recommended by a fully reliable counsellor. They made it so easy to complete their qualification papersrt attack reducing our joint income by over £1500 per month, leaving me with about net 1400 per month but with funeral bills £4000 and same outgoings except for food totalling about £2700. There was no option to contact Step to Change who helped immediately and efficiently. Based upon my experience with them up to this date I would recommend them. Reviewed on: 11th July 2020

Life saver

I was stressed and depressed thinking how I was going to pay back my loans and credit card after I lost my job and became a single mum . So glad I called step change they were friendly and understanding and helped me set up a payment plan I can afford . They saved my life Reviewed on: 11th July 2020

Great people great advice

I was suddenly bereaved and just as suddenly found to be hopelessly in debt. I had no idea, I didn’t know what to do. I was told about Stepchange. They were so kind but also very professional. Nothing seemed to be insolvable. I’m not yet out of debt but can sleep at night now and have been able to grieve. Reviewed on: 11th July 2020

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