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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,659 reviews, last reviewed 27th May 2026
141350% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good would recommend to everyone who are struggling Good would recommend to everyone who are struggling Reviewed on: 27th May 2026
Chloe's avatar
Chloe

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (17659)

Friendly and so helpful

4
Made the process so easy to discuss without judgement. Felt I could take a breathe and focus on my future. Reviewed on: 8th July 2020
Dianevhutchinson@hotmail.com's avatar
[email protected]

Step change helps

5
Helping me get piece of mind and let me sleep Reviewed on: 8th July 2020
Benzak Stormtrooper's avatar
Benzak Stormtrooper

Leave your finance problems behind you only with help from Step-Change

5
Myself and my wife was at what seemed to be a final stage,but someone advised us to contact Step Change. So I contacted them and within an hour they had sorted out all my financial problems and from there on we have been living finance free. Every month I get a statement on all payments, and advice on finances. Reviewed on: 8th July 2020
Micky B.'s avatar
Micky B.

Peace of mind with Step Change

5
Step Change have brought me such peace of mind, with their knowledge, professionalism, understanding and regular continued advice and support- Thank you all so much Reviewed on: 8th July 2020
Sheila's avatar
Sheila

Helpful Company

5
Very helpful and non judgemental when you have credit problems. They are a real lifeline. Reviewed on: 8th July 2020
ML's avatar
ML

Saved my sanity

5
Highly recommended. I have almost repaid my debts with ease and understanding and help Thankyou StepChange Reviewed on: 8th July 2020
Jeanette fleming's avatar
Jeanette fleming

BEST SUPPORT

5
They made me see that coming forward for help with my debt was the best solution and also made me see that there is help and solutions can be found. I highly recommend them. After I spoke with them the first good nights sleep in ages! Reviewed on: 8th July 2020
Anita's avatar
Anita

Fantastic customer service

5
Fantastic customer. Would recommend step change to anyone needing help with debt management. Reviewed on: 8th July 2020
David Metcalfe's avatar
David Metcalfe

I was able to sleep easy after stepchsnge made it so easy to talk to and made me at ease and I would recommend any one with dete problems yo ring them

5
felt at easy really under standing . Great service x Reviewed on: 8th July 2020
Meryl Giles's avatar
Meryl Giles

They are very helpful,

5
They are very sensitive to each case, helpful with ways to move forward. If it wasn’t for their help we are not sure where we would be. We would recommend them highly to everyone. Reviewed on: 8th July 2020
Selvarani Donowa's avatar
Selvarani Donowa

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