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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fantastic organisation

If it wasn’t Stepchange I would have stragle to pay my bills but because of you I can control my finances much better and hopefully near future I will clear all my depth Reviewed on: 9th July 2020

Mrs.

They have helped me sort my debt management Reviewed on: 9th July 2020

Life saver

Step change have been our life line so helpful and understanding. Reviewed on: 9th July 2020

My life saver !!!

Since Step change helped my debt solution , My life changed for good . They have an excellent customer service !!! Always help would be given when I received my creditors letters etc. Always the adviser say don’t worry about it ! That’s make me feel so happy and calm me down . I’m so happy , Thank you ever so much of your help !!!! Reviewed on: 9th July 2020

Absolutely amazing!

I was so lost and spiralling into a lot of debt that i couldn’t afford to pay, I was months behind and couldn’t even afford just the interest on my credit cards that’s when they recommended step change! They were so supportive kind and patient with me and even when I’ve struggled they have understood and helped me! They 100% get my vote Reviewed on: 9th July 2020

Debts

I was really struggling with my debts until I found StepChange Reviewed on: 9th July 2020

Excellent service with experienced people that put your mind at ease

I have dealt with step change for over 3yrs now and do not have one negative thing to say about them. The service they offer is professional and made as easy at possibly can be. I was nervous when I first approached them but that instantly went away on my initial contact with them. I would 100% recommend step change to anybody who has financial worries. Reviewed on: 9th July 2020

Didn't know who to turn to

I managed to get my self in trouble, paying more on fees and overdrafts and didn't know who to talk to, Halifax advised me to talk to them, which was hard to admit you need help, once I talked to stepchange they put in place a dmp, all the chasing stopped and all creditors being paid, I must also add not to worry about debts being transferred to debt collection agencies as everyone I have been in contact have been excellent in regards the dmp,you have to accept you owe the money and this keeps everyone happy, is it hard, yes there is no treats but halfway through my debts, the sleepless nights waking up in sweets have stopped not knowing where I was going to find the next £ to pay just the interest, I can see the number going down, I can genuinely say this has saved my life, here's to the next 30 payments and then I will be debt free Reviewed on: 9th July 2020

StepChange has made my life much easier.

Before knew about StepChange I was consumed by stress and was having sleepless nights. I lost my job and couldn't pay my career development loan, overdraft and credit cards. Their friendly staff help and assured me that the stress will go away. Now I'm repaying my creditors with peace of mind. Reviewed on: 9th July 2020

Helped when help was required

I turned to Stepchange when I was desperate and in tears. I dread to imagine how difficult debt management would have been without them. It was all so easy, and all for free! Have a few years left yet on my plan but I trust that I can turn to them if I have any problems. Reviewed on: 9th July 2020

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