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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Extremely helpful.

Extremely helpful. Good advice, easy to access. Reviewed on: 27th May 2026

Step charge really helpful when we were struggling f...

Step charge really helpful when we were struggling financially difficult time and they really helped to fill all the forms every time when we call for help straight away they answer the phone helped us all the time Reviewed on: 27th May 2026

Staff team where very helpful when I was in a mess w...

Staff team where very helpful when I was in a mess when I first signed up have felt supported throughout Reviewed on: 27th May 2026

Very helpful.

Very helpful. Made a traumatic situation manageable Reviewed on: 27th May 2026

EASY TO SET UP AND MANAGE.

EASY TO SET UP AND MANAGE. Takes the pressure off somewhat although unsure if after term is up how many creditors will assume debt repaid or will be looking for more Reviewed on: 27th May 2026

Fast response and keeps you from worrying

Fast response and keeps you from worrying Reviewed on: 27th May 2026

Payment plan

Helped sort out a payment plan and stopped all letters coming after I lost my job through ill health Reviewed on: 27th May 2026

It saved my life and I am almost debt free.

It saved my life and I am almost debt free. Fantastic service got me and my family out of trouble. Will be for everyone grateful. Thank you. Reviewed on: 27th May 2026

Made whole process easier to deal with, without maki...

Made whole process easier to deal with, without making me feel worse than I already did! Reviewed on: 27th May 2026

Helpful.

Helpful. knowledgeable and quick to get things sorted Reviewed on: 27th May 2026

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