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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,963 reviews, last reviewed 27th May 2026
155950% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Help me to be debt free with easy to manage installm... Help me to be debt free with easy to manage installments and yearly review to manage my budget. Reviewed on: 27th May 2026
Ali S's avatar
Ali S

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17963)

Worry free!

5
Professional, helpful customer service Reviewed on: 8th July 2020
David lane's avatar
David lane

Best overall experience

5
In the most troubling times for me, Step Change made the experience much more bearable. They never made me feel uncomfortable, they are totally dedicated to helping people in my predicament. Even in this trouble times Step Change still managed to advise and help me. I would recommend anyone in trouble with debt to contact them. If people find it hard to talk to for answers their web site is really informative and easy to use. Reviewed on: 8th July 2020
Peter wilson's avatar
Peter wilson

Relief

5
Took pressure off by deal of me by managing my accounts for me. Reviewed on: 8th July 2020
EO's avatar
EO

Relief

4
Stepchange has helped take the pressure of me so I don’t have the anxiety I used to and are always on hand if you need them Reviewed on: 8th July 2020
Madeline Williams's avatar
Madeline Williams

Excellent service

5
Very helpful and knowledgable staff who are always happy to help you. Reviewed on: 8th July 2020
Pammie's avatar
Pammie

helpful and kind

5
we got ourselves in to a terrible mess a few years ago, 7 children and us on a low income, Stepchange took over the creditors and we were left with an easy mangible amount to pay each month, no worries, it took courage for us to admit we needed help but it was the best thing we did. Thank you for all your help Reviewed on: 8th July 2020
Linda Egan's avatar
Linda Egan

Excellent service

5
Ever since I called stepchange I have had peace in my heart. Their service is excellent from doing a budget and choosing a plan. Reviewed on: 8th July 2020
Masline Zivengwa 's avatar
Masline Zivengwa

Life changing

5
After a couple of years not coping with anything much, having been widowed at an early age, and consequently getting into a lot of debt, I finally turned to Stepchange. The relief at having such amazing support and help was immense. I really cannot thank them enough, and I don’t know how I would have carried on without them. Reviewed on: 8th July 2020
gregg4461@icloud.com's avatar
[email protected]

Totally professional

5
After being scammed, fraud dept involved, I lost all my savings and was in debt. NEVER before, so I had to resolve this immediately. Step change came to my rescue. Reviewed on: 8th July 2020
Anita Harris. 's avatar
Anita Harris.

Peace of mind

5
Since I have been using their help I have no problem and just peace of mind. Reviewed on: 8th July 2020
Mrs A's avatar
Mrs A

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