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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Miss

2 year ago I was about to run mad. Watching my account when there was no enough money to pay all my out going. I spent time talking to my bank thinking that as they have my record I never failed to pay my loan before they will be of help. They wasted my time they never help. Until when I turned to stepchange, they were very helpful and supportive. After they calculations, what I had to pay back towards all my debits was little than what I was offering my bank. To be honest now I am trying to stand back on my feet. Thanks to stepchange Reviewed on: 9th July 2020

Friendly, helpful & fantastic all round debt support

Sensitive, patient and really helpful debt support, from budgeting to liaising with our creditors nothing has been too much trouble. Every member of staff has been really efficient and offered brilliant advice, really helped get my family back on financial track. Reviewed on: 9th July 2020

Weight off my shoulders

I would recommend Step Change to anyone in similar situation to me Following the lost of my last husband. Debts got out of hand at a time I needed him most to talk too. They listen that all I needed and recommended a solution. Being working with them for two years friendly and approachable, never looked back. Reviewed on: 9th July 2020

very helpful, customer focused

They've been very helpful for several years, very customer focused and understanding Reviewed on: 9th July 2020

Life Savers :)

They literally saved my life :) I would not have been able to continue without the help and support of step change Reviewed on: 9th July 2020

Excellent service and advice

excellent advice and help with my debts. Reviewed on: 9th July 2020

Amazing people

Nothing is a problem for them they can sort out everything Reviewed on: 9th July 2020

Reliable, friendly service

They have been amazing , really helpful, very friendly Reviewed on: 9th July 2020

Extremely helpfull

From the first time i got in touch with them they where excellent and extremely helpful.All the company's i had to get in touch with all said the same about them and did not have a problem with me using them Reviewed on: 9th July 2020

Helped in very difficult times

Step change have staff available who are willing to help and are committed to being non-judgmental in their approach, which makes dealings so much easier. Reviewed on: 9th July 2020

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