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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,928 reviews, last reviewed 27th May 2026
154350% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very understanding agents and easy company to work w... Very understanding agents and easy company to work with. Reviewed on: 27th May 2026
Brook way 's avatar
Brook way

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17928)

Supportive

4
Easily set up and payments from me to Step Change and out to creditors started November 2019. Regular monthly payments payments now, established and written statements have arrived monthly. A good service so far, so good. Thank you so far, all good. Reviewed on: 8th July 2020
Norman Luff 's avatar
Norman Luff

Excellent help from staff

5
Always feel less anxious when talking to staff Reviewed on: 8th July 2020
Raymond 's avatar
Raymond

Paul & Jenny Clover review

5
Stepchange has been so helpful during our recent financial difficulties. They have managed our budget so effectively. We are very grateful for their help and guidance. Reviewed on: 8th July 2020
Paul & Jenny Clover's avatar
Paul & Jenny Clover

Such a weight off my mind

5
I approached stepchange when I really realised my debts were out of control. My first initial chat with regards to my options was so friendly and reassuring. All my options were discussed. It's so easy to manage my account online and everyone you deal with just puts you at ease. Reviewed on: 8th July 2020
Morgan Griffiths's avatar
Morgan Griffiths

Brilliant services step Change

5
Thank you Step change for all your help. They have made paying off my dept easier by freezing the interest. Know I see it is possible to get out of dept. Reviewed on: 8th July 2020
Paul Bullock's avatar
Paul Bullock

Life saver

5
Omg I was in so much trouble with loans, bank cards and didn’t know where to turn, and just by chance my sister mentioned she had got in touch with this det manage team so I rang and they were fantastic, helpful and talked me thro it all and the rest is history I have been on this plan a lot of years and nearly paid it off now and if ever I was worried about anything they helped me thankyou for that means a lot x Reviewed on: 8th July 2020
Michelle's avatar
Michelle

Life-savers

5
I was in a bad place when I was struggling with debt. It seemed almost impossible to deal with and that there was no way through. I was chased by people who I owed money to and the phone constantly rang. I called Step Change and after talking for an hour to a lovely person, I hung up the phone and cried with relief. They've helped me make massive changes. Each time I've rang up they've been super helpful and I don't think I'd be where I am today, without their help. Reviewed on: 8th July 2020
Snomi's avatar
Snomi

Brilliant so helpful and understanding.

5
I was at the end of my tether with persistent debt until I eventually contacted Stepchange and they even managed to get me a payment holiday due to the impact of Covid19. They have been so helpful and understanding throughout I don’t know if I would still be here if they didn’t help me. Reviewed on: 8th July 2020
Robert's avatar
Robert

Life saving

5
One small Step with you is a giant leap for our family, Thank you Reviewed on: 8th July 2020
Edvin's avatar
Edvin

They take all the stress away

5
After a marriage break up that took me completely by surprise, I was recommended to Steps by my Bank Manager, Steps helped me get a hold of my life again, took away the stress of constant phone calls, being afraid to open the post. I cant praise them enough. I wouldn't have known what to do. I'm so grateful to the whole team at Steps. Not judgemental, just the help you need Reviewed on: 8th July 2020
Zena Donnelly 's avatar
Zena Donnelly

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